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See ER and Urgent Care Wait Times or Schedule Your Next Visit

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All emergency department and urgent care wait times are approximated and intended for informational use only. If you or someone else is experiencing a medical emergency, dial 911 immediately.

Urgent Care Wait Times

For minor injuries, everyday illnesses, X-rays or lab services that require immediate care.

Not sure if the Urgent Care Clinic is right for you? Check out our Symptom Guide

Urgent Care Clinic – Colonial Heights

4600 Fort Henry Drive
Kingsport, 37663

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Urgent Care Clinic – Elizabethton

1497 West Elk Ave. Suite 11
Elizabethton, 37643

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Urgent Care Clinic – Piney Flats

6419 Bristol Hwy
Piney Flats, 37686

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Urgent Care Clinic – Abingdon

24530 Falcon Place Blvd. Ste. 100
Abingdon, 24211

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Urgent Care Clinic – Bristol on West State

2686 W. State St.
Bristol, 37620

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Urgent Care Clinic – Johnson City

378 Marketplace Blvd. Ste. 5
Johnson City, 37604

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Urgent Care Clinic – Kingsport

111 West Stone Drive Suite 110
Kingsport, 37660

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Urgent Care Clinic – Lebanon

344 Overlook Drive
Lebanon, 24266

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Urgent Care Clinic – Norton

601 Commonwealth Drive
Norton, 24273

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Urgent Care Clinic – Rogersville

405 Scenic Dr.
Rogersville, 37857

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Urgent Care Clinic – Greeneville

438 E Vann Rd Suite 301
Greeneville, 37743

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Urgent Care Clinic – Banner Elk

108 Park Ave.
Banner Elk, 28604

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Symptom Guide

Use our symptom guide to find the care that's right for you.

Should I go to an Emergency Room?

Ballad Health is ready to assist in a medical emergency.

When you have a life-threatening injury or serious illness, don’t wait to seek care. Call 911 or visit your nearest emergency department if you are experiencing conditions or symptoms such as:

Bleeding that won’t stop Breathing trouble Broken bones Burns (moderate to severe) Prolonged chest pain/pressure Choking
Confusion Coughing or vomiting blood Heat exhaustion Hypothermia Passing out Poisoning
Severe allergic reactions Strange behavior Sudden blurred vision Traumatic or major injuries Trouble speaking

Should I visit the Virtual Urgent Care

Our Virtual Urgent Care Clinic allows you to connect to a doctor using your desktop computer, laptop, tablet or smartphone.

The virtual urgent care is perfect when you want to skip the wait at the doctor's office or when testing isn't necessary to confirm your diagnosis. Our virtual clinic treats a variety of illnesses and injuries, including:

Cold and flu* Fever, sore throat and cough* Eye infections Headaches
Insect or animal bites Minor burns, cuts and rashes Seasonal allergies Sinus infections*
Strep throat* Sprains and strains** Urinary tract infections
*Flu and strep throat consultations require a visit to a local urgent care clinic for rapid testing.
**Sprains and strains might require a visit to a local clinic for physical examination.

Should I go to an Urgent Care?

Choose one of our urgent cares for quick, expert treatment of minor injuries or illnesses.

Our urgent care clinics do not require appointments and feature extended hours on weekdays and weekends when your primary provider isn’t available. Visit an urgent care when you need treatment for non-emergency conditions, such as:

Cold and flu Fever, sore throat and cough Eye infections Headaches
Insect or animal bites Minor burns, cuts and rashes Sinus infections Strep throat
Sprains and strains Minor fractures Urinary tract infections

Should I visit a Primary Care physician?

Turn to our primary care providers for patient-focused general and personal care.

Your primary care provider will develop a lasting relationship with you to help you make the best choices for your health. Our primary care locations offer a variety of services, including:

Family planning and birth control Health education and resources Help managing prescriptions Preventive care
Screenings and routine testing Specialist referrals Treating acute and chronic conditions