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ER visitation restrictions

Ballad Health is currently allowing 1 designated patient-support person – or visitor – for the duration of each patient’s visit or hospital stay. The patient-support person – or visitor – will only be allowed onsite from 8 a.m. to 8 p.m. Exceptions may be made in labor and delivery, and emergency departments where one guest is permitted at all times, and during extenuating circumstances or in the case of end-of life-care.

Screenings and face mask requirements

Each visitor will be screened for potential signs of illness and required to wear a cloth face covering, which they need to provide for themselves.

Due to the increased risk of virus transmission, masks with vents and/or valves are not permitted.

These measures are to help contain coronavirus disease 2019 (COVID-19).

Please read more about these visitation restrictions.

Emergency medical care at Ballad Health

In a medical emergency, Ballad Health acts quickly with the care that could save your life.

Count on our nurses trained in emergency services and specialized ER doctors.

They’ll give you expert treatment any time of day or night, any day of the year, with facilities in Northeast Tennessee and Southwest Virginia.

Emergency services & treatments

Learn about our timely treatment for two common emergencies: stroke and heart attack.

Emergency rooms

Ballad Health offers ERs across Upper East Tennessee and Southwest Virginia.

You can find a complete list of hospitals with emergency services below.

Children’s ER

If you have a child younger than 18, visit the region’s only 24-hour pediatric emergency room at Johnson City Medical Center.

The Niswonger Children’s Hospital pediatric emergency room is located right next to the JCMC adult ER, facing State of Franklin Road in Johnson City.

Emergency conditions we treat

Seek emergency care right away for conditions such as:

  • Bleeding that won’t stop
  • Breathing trouble
  • Broken bones
  • Burns (moderate to severe)
  • Chest pain or pressure that lasts more than a few minutes
  • Choking
  • Confusion, strange behavior or trouble speaking
  • Heat exhaustion
  • Hypothermia (very low body temperature)
  • Passing out
  • Poisoning
  • Severe allergic reactions
  • Traumatic (major) injuries

Minor illness or injury? Consider urgent care.

If you have a small injury or an everyday illness, choose urgent care. You’ll likely get help sooner and pay less than at the emergency department.