Pre-visit Coordination, Registration & Billing

Pre-visit coordination

Once your physician schedules your test or procedure, a pre-visit coordinator is available to assist you.

Ballad Health pre-visit coordinators verify your insurance benefits, validate coverage and ensure proper authorizations are obtained.

They also estimate your out-of-pocket expense for the test or procedure ordered by your physician. This allows you to know your financial obligation before the service is provided. It also helps you select the best payment option.

If your procedure is nonemergent – meaning it isn’t emergency medical care – you’ll be expected to pay your estimated out-of-pocket amount before services are rendered.

A pre-visit coordinator may contact you prior to your test or procedure with information that will help you prepare for your visit.


Each time you visit a Ballad Health facility, a patient access representative will request:

  • an order from your physician
  • a valid photo ID
  • your current insurance card

We request this information at each visit to protect you against identity theft and insurance fraud.

You will also be asked to verify your address, date of birth, social security number, primary telephone number and emergency contact information.

And you’ll need to sign a form titled “Treatment Authorization/Financial Agreement.” This gives Ballad Health permission to treat you and file an insurance claim on your behalf for the services provided to you.

A patient access representative will advise you of your Patient Rights and Responsibilities.

If you have an out-of-pocket expense due and haven’t already paid a pre-visit coordinator, the patient access representative will collect your payment and provide you with a receipt.

eCheck-in Form: Financial Planning for Your Visit

This document contains information about our pre-service coordinator and about navigating the patient financial journey.



Shortly after your visit, your insurance will be processed and, if applicable, you will receive a statement from our Corporate Business Office.

Any account with an outstanding balance will receive a series of letters or statements.

If you don’t receive a letter or statement or the information listed is incorrect, please contact a customer service representative at (888) 288-5174.

Learn more about options for paying your bill.

Contact information

To contact a pre-visit coordinator, please call (423) 431-1776 or toll-free 877-653-4127.

You may pay your bill online or speak to a customer service representative by calling (888) 288-5174.

Customer service hours

Monday through Friday – 8 a.m. to 4:30 p.m.