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Pay My Bill

IMPORTANT: Statement Update Effective Oct. 1

In an effort to enhance your billing experience, we have successfully converted legacy Mountain States hospital accounts – where an outstanding balance remains – to be included in this statement.

The account(s) will be reflected on your Guarantor Statement in a section labeled CONVERTED HOSPITAL SERVICES. Please note the new account number assigned for payment purposes.

If you have any questions, please call our Customer Service Center at (423) 408-7400 and we will be happy to assist you.

Choose a link below to pay your Ballad Health bill online.

Ballad Health is a new health system, formed by the merger of Mountain States Health Alliance and Wellmont Health System.

We’re still working to bring our billing systems together into one user-friendly platform.

To pay your bill online, please check your statement and click the matching link below.

Select the statement that looks like yours.

If your bill has a
at the top, click here:
image of bill with guarantor number at top

If your bill has a
in the upper right corner, click here:
image of bill with patient account number at top right


Greeneville, Laughlin, and Takoma bill payment

To pay a bill online for Greeneville Community Hospital, Laughlin Memorial Hospital, Laughlin Medical Group, Takoma Regional Hospital, or Takoma Medical Associates, please visit our Greeneville bill pay page.

Experience an error trying to pay online?

We’re currently working to update our online payment process.

If you experience an error, please call us at one of the numbers listed below so we can assist you directly.

Pay by phone

If your bill has a guarantor number (as pictured above), please call (423) 408-7400 between 8 a.m. and 4:30 p.m. Monday through Friday.

If your bill has an account number (as pictured above), not a guarantor number, please call (423) 431-1700 between 8 a.m. and 4:30 p.m. Monday through Friday.

Pay by mail

If your bill has a guarantor number (as pictured above), you can mail your payment to:

Ballad Health
P.O. Box 746457
Atlanta, GA 30374-6457

If your bill has an account number (as pictured above), not a guarantor number, you can mail your payment to:

Ballad Health
P.O. Box 538028
Atlanta, GA 30353-8028

Other billing statements

Ballad Health Pharmacy and Kingsport Day Surgery are now able to take payments online as well.

Please use the following links to pay online:

Options for paying your bill

With rising costs of insurance premiums, larger co-pays and higher deductibles, Ballad Health recognizes that many of our patients will not be able to fully satisfy their financial obligations at the time services are rendered.

We offer a variety of options to help patients meet their hospital out-of-pocket expenses.

These options are summarized below, and we have staff on-site and in our Corporate Business Office who can assist you with selecting the best option.

Credit card payment

We accept Visa, MasterCard, Discover and American Express.

Payment plan options

Payment arrangements are available for account balances greater than $50. Account balance must be paid off within 18 months. A minimum monthly payment of $50 is required.

No interest is assessed on these plans. However, establishment of the payment plan must be coordinated with the Corporate Business Office and payments must be made each month to avoid account delinquency and further collections effort.

Medicaid eligibility

If you feel you qualify for state benefits, we have on-site representatives for evaluations and enrollment assistance.

Financial assistance

If your income level meets required guidelines and can be substantiated with our financial assessment tool, you may qualify for partial or full charity write-off.

Determination of assistance is made after your visit.

You can find more information about financial assistance here.

Contact us

To learn more or for help, please call (423) 408-7400.

Thank you

Our goal is to make the transition to Ballad Health as seamless as possible for our patients. We appreciate your understanding as we work through the important process of merging our billing systems to serve you better.

And thank you for trusting Ballad Health to care for you.