Pay My Bill

We strive to make the billing process as seamless as possible for our patients. Understanding and managing healthcare expenses is an essential part of your healthcare journey, and we are here to assist you every step of the way. Our billing agents and customer service teams are easy to contact: we have a customer service team available by phone to provide personalized assistance and address any questions you may have. 

Payment options

We have three main ways you can pay your bill: online, by phone, or by mail. 

Pay online

You can pay online through your MyChart account or as a guest without logging into MyChart. If you pay as a guest, you will need to know your guarantor name and account number, which you can find on your statement.

Log into your MyChart account to pay your bill online.

Log in to MyChart


Pay As Guest

If you have any questions or issues with your MyChart account, please contact MyChart technical support team at (866) 517-5873. Our team is available Monday through Friday, 8 a.m. to 5 p.m.

Pay by phone

To pay by phone, or ask questions, you can contact us at (888) 288-5174. If available, please have your guarantor number ready prior to calling.

Our team is available Monday through Friday, 8 a.m. to 4:30 p.m. We can assist you with the following: 

  • Itemized billing request
  • Making a payment by phone
  • Payment options
  • Billing questions

Pay by mail

You can mail your payment to:

Ballad Health
P.O. Box 746457
Atlanta, GA 30374-6457

Options for paying your bill

With rising costs of insurance premiums, larger co-pays and higher deductibles, Ballad Health recognizes that many of our patients will not be able to fully satisfy their financial obligations at the time services are rendered.

We offer a variety of options to help patients meet their hospital out-of-pocket expenses.

These options are summarized below, and we have staff on-site and in our Customer Service Department who can assist you with selecting the best option.

We accept Visa, MasterCard, Discover and American Express.

Payment arrangements are available for account balances greater than $50. Account balance must be paid off within 24 months. A minimum monthly payment of $50 is required. 
No interest is assessed on these plans. However, establishment of the payment plan must be coordinated with the Customer Service Department and payments must be made each month to avoid account delinquency and further collections effort.

If you feel you qualify for state benefits, we have on-site representatives for evaluations and enrollment assistance.

If your income level meets required guidelines and can be substantiated with our financial assessment tool, you may qualify for partial or full charity write-off.
Determination of assistance is made after your visit. 
You can find more information about financial assistance here.

Your right to a Good Faith Estimate

You have a right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Under the law, healthcare providers need to give patients who don't have insurance or who are not using insurance an estimate of their bill for medical items and services.

Learn more about the No Surprises Act.

Contact us

To learn more or for help, please call (888) 288-5174 Monday though Friday, 8 a.m. to 4:30 p.m.