Pay My Bill
We strive to make the billing process as seamless as possible for our patients. Understanding and managing healthcare expenses is an essential part of your healthcare journey, and we are here to assist you every step of the way. Our billing agents and customer service teams are easy to contact: we offer an online chat with a live agent and a customer service team available by phone to provide personalized assistance and address any questions you may have.
Chat with a billing agent
Have a question about your bill? We're here to help. Use our billing chat to reach out to a live agent Monday through Friday, 8 a.m. to 4:30 p.m.
We have three main ways you can pay your bill: online, by phone, or by mail.
You can pay online through your MyChart account or as a guest without logging into MyChart. If you pay as a guest, you will need to know your guarantor name and account number, which you can find on your statement.
Log into your MyChart account to pay your bill online.
If you have any questions or issues with your MyChart account, please contact MyChart technical support team at (866) 517-5873. Our team is available Monday through Friday, 8 a.m. to 5 p.m.
Pay by phone
To pay by phone, or ask questions, you can contact us at (888) 288-5174. If available, please have your guarantor number ready prior to calling.
Our team is available Monday through Friday, 8 a.m. to 4:30 p.m. We can assist you with the following:
- Itemized billing request
- Making a payment by phone
- Payment options
- Billing questions
Pay by mail
You can mail your payment to:
P.O. Box 746457
Atlanta, GA 30374-6457
Options for paying your bill
With rising costs of insurance premiums, larger co-pays and higher deductibles, Ballad Health recognizes that many of our patients will not be able to fully satisfy their financial obligations at the time services are rendered.
We offer a variety of options to help patients meet their hospital out-of-pocket expenses.
These options are summarized below, and we have staff on-site and in our Customer Service Department who can assist you with selecting the best option.
Your right to a Good Faith Estimate
You have a right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Under the law, healthcare providers need to give patients who don't have insurance or who are not using insurance an estimate of their bill for medical items and services.
Learn more about the No Surprises Act.
To learn more or for help, please call (888) 288-5174, or use our online chat to reach out Monday though Friday, 8 a.m. to 4:30 p.m.