Yes, video visits are fully secure, confidential and compliant with all medical privacy laws. The visits and associated software are held to the same privacy regulations as in-person medical visits.
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Telehealth Video Visits
Now you can receive care without coming to the hospital or clinic in person. With MyChart’s video visit features, you can have a virtual appointment through face-to-face video chats with your physician or care team. Your provider can assess symptoms, make diagnoses, recommend treatments, adjust medications and send prescriptions to your pharmacy.
All you need is a MyChart account and internet access through your smartphone, tablet or computer. Once your session is scheduled with your provider, learn what steps to take to get the most out of your visit.
- Before your appointment, read our Pre-Appointment Checklist to ensure you have the right equipment and technology to support your visit.
- When it’s time for your appointment, use our Patient Tip Sheet to check in and join your session.
Telehealth Video Questions
Still have questions?
Review our frequently asked questions for more information on how to create a MyChart account, schedule an appointment, and join your video visit.
If you need help with setting up your MyChart account, call us at 866.517.5873 from 8:30 a.m. to 5 p.m. If you need help with testing your equipment before your video visit, call our ConnectedCare team at 1.855.678.2273 (CARE) or 423.262.4610.