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Patient Portals

MyChart Login

Welcome to the next chapter of your Ballad Health story.

We’re listening to the pulse of how to provide the highest-quality healthcare in the region. That begins with offering you the most compassionate and qualified healthcare providers and providing them with exceptional tools to write patients’ health stories from beginning to end. We’ve adopted a top tier electronic health records system called Epic that offers reliability, security and superior quality; it’s what our patients deserve.

When you’re not well, safety and convenience are the last things you should have to worry about. With all of our hospitals and clinics now utilizing one electronic health record (EHR) system, the chapters of your health story can remain securely in one place. One record means all your healthcare encounters within Ballad Health are stored in a single, easily-accessible space, increasing your safety and streamlining your healthcare experience. For instance, if you visited the Franklin Woods Community Hospital emergency room today, the ER doctor could see what medications your Ballad Health Medical Associates family physician prescribed to you at your last annual visit.

The benefits don’t stop there. The Epic EHR is a world-class, award-winning system that empowers you to manage your health through its secure online patient portal, MyChart. Unlike paper medical records, MyChart is accessible online and securely stores important health information like test results, prescriptions, immunization history, allergies and appointments. MyChart can be used on a computer, smartphone or tablet.

Why sign up for MyChart?

Because you can:

  • Manage your family’s care
  • Message your doctor
  • Pay your medical bills
  • Request prescription refills
  • Request an appointment
  • Request an E-Visit
  • Review your test results
  • View your health information

Your MyChart account

To create a MyChart account, simply follow the directions below:

Did you receive an access code?
If you received a personal activation code from a visit to a Ballad Health doctor, enter your code now to get started.

Don’t have an access code?
If you don’t have a personal activation code, go to the Ballad Health MyChart sign up page.

Get the app
Visit the Apple App Store or Google Play store and download the Ballad Health app on your smartphone or tablet.

Once you have created your unique MyChart User ID and password, you can then log in to MyChart as a first-time user.

Remember: You must be a current or past patient and have a medical record at a Ballad Health hospital or clinic to register for MyChart.

Already signed up?
Log in to your MyChart for Ballad Health account.

If, in the past, you set up a MyWellmont account with a legacy Wellmont Health System facility, your health records have transferred over to what is   now called MyChart. You will just need to update the MyWellmont app through your app store.

Previous patient portals

Follow My Health (MSMG)

If you have a FollowMyHealth patient portal with a legacy Mountain States Medical Group (MSMG) clinic, don’t worry – you’ll still have access to your   information in FollowMyHealth, but no new information will be added to this patient portal. This is called a read-only account.
Log in to Follow My Health (MSMG)

Online Wellness Link (OWL)

If you have an Online Wellness Link (OWL) account from a legacy Mountain States Health Alliance facility, you can still access your health record and   edit your contact information, but no new health information will be added.
Log in to Online Wellness Link (OWL)

Ballad Health facilities using the MyChart patient portal

As of Oct. 1, 2020, all Ballad Health hospitals, Ballad Health Medical Associates (BHMA) and Mountain States Medical Group (MSMG) clinics use  MyChart with one exception: Mountain View Regional Hospital. Here is a complete listing of Ballad Health hospitals:

  • Bristol Regional Medical Center
  • Dickenson Community Hospital
  • Franklin Woods Community Hospital
  • Greeneville Community Hospital East (formerly Laughlin Memorial)
  • Greeneville Community Hospital West (formerly Takoma Regional)
  • Hancock County Hospital
  • Hawkins County Memorial Hospital
  • Holston Valley Medical Center
  • Indian Path Community Hospital
  • Johnson City Medical Center
  • Johnson County Community Hospital
  • Johnston Memorial Hospital
  • Lonesome Pine Hospital
  • Mountain View Regional Hospital*
  • Niswonger Children’s Hospital
  • Norton Community Hospital
  • Russell County Hospital
  • Smyth County Community Hospital
  • Sycamore Shoals Hospital
  • Takoma Medical Associates
  • Unicoi County Hospital
  • Woodridge Hospital

*Uses a system called PointClickCare, not MyChart


If you need assistance call 866-517-5873 between the hours of 9 a.m. and 4 p.m., Monday through Friday.