Manage Your Family’s Care with MyChart

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If you legally manage the health and wellness of other members of your family, you can use MyChart to view their health records, request appointments, send messages to their provider and more through proxy access.

You can request Proxy access if you are a:

Setting up proxy access in MyChart

Proxy access lets you view and help manage another person's healthcare information through your MyChart account.

There are different proxy pathways depending on your situation.

Choose your proxy access pathway

Pediatric proxy access

For parents or legal guardians managing a child's healthcare

What is pediatric proxy access?

Pediatric proxy access allows a parent or legal guardian to view a child's health records, schedule appointments, send messages to providers and manage care through MyChart. 

Parents with more than one child can link all of their children’s MyChart accounts to their own through proxy access.

Best for: Parents and legal guardians of children under age 18.
 

You can request pediatric proxy access by:
  1. Requesting access at the registration desk during a visit
  2. Requesting access during an in-person appointment with a provider
  3. Logging into your MyChart account and selecting Request Access to a Minor's Record from the menu
View Pediatric Proxy Access Information

Adult proxy access

For adults sharing access with another trusted adult

What is adult proxy access?

Adult proxy access allows an adult patient to share their MyChart information with a spouse, partner, family member or other trusted adult.

Both individuals must have an active MyChart account.

Best for: Spouses, partners, family members and caregivers who help coordinate care.
 

To grant adult proxy access:
  1. Log into your MyChart account
  2. Open the Menu and select Sharing Hub
  3. Choose Manage Friend and Family Access
  4. Follow the prompts to invite the other person
Learn About Adult Proxy Access

Transitional and caregiver proxy access

For caregivers of patients who need additional support managing healthcare

What is caregiver proxy access?

Some situations require additional authorization or documentation to allow another person to help manage healthcare appointments and records.

To request this type of access, complete the MyChart Proxy Request and Authorization Form and return it to your Ballad Health provider or nearest Ballad Health urgent care location. 

Legal documents demonstrating your authorization are required.

Download the MyChart Proxy Request and Authorization form [PDF, 117.04 KB]
 

Examples include:

  • A young adult who wants a parent to continue helping manage care, but can’t grant proxy access themselves
  • An aging adult who needs assistance from an adult child or caregiver
  • A patient who has designated a healthcare agent or medical power of attorney
  • A patient with a conservator or legal guardian
Find Out More About Proxy Access for Caregivers

What happens to MyChart access when a child turns 18?

Photo of high school students holding diploma

When a patient turns 18, pediatric proxy access ends and the patient manages their own MyChart information. 

If they want continued help managing their healthcare, they can grant proxy access to a trusted adult through the adult proxy access pathway.

If the young adult can’t grant access, a caregiver can request proxy access with the required legal documentation. 

Talk with your family’s provider or pediatrician before the patient turns 18 to understand your options and prepare for the transition.

Learn How to Prepare for Healthcare After 18

Beware of MyChart phishing scams

Some patients have reported fraudulent emails that claim to be from MyChart.

Scammers may use the MyChart name and logo to appear legitimate and request your personal information. Ballad Health will never ask you for your MyChart password or verification code by email, text or phone call. Learn how to spot scams and what to do if you receive a suspicious message.

Learn More About Phishing Emails

Need help with MyChart access?

Please speak with your provider if you have any questions about how proxy access works.

If you’re having issues with MyChart, you can also contact our MyChart support team by email at mychartcentral@balladhealth.org or call (866) 517-5873.

For more information and common questions about MyChart, visit our MyChart FAQ page.