Manage Your Family’s Care with MyChart

Gain access to your family’s health records

If you legally manage the health and wellness of other members of your family, you can use MyChart to view their health records, request appointments, send messages to their provider and more through proxy access.

You can request Proxy access if you are a: 

• Parent or legal guardian
• Healthcare agent or health care power of attorney for a patient who is unable to make decisions about health care
• Conservator
• Authorized adult

To request access, download our MyChart Proxy Request and Authorization form and return your completed form to your Ballad Health provider or your nearest Ballad Health urgent care. For additional support you may email mychartcentral@balladhealth.org or call 1-866-517-5873.

Download the MyChart Proxy Request and Authorization form [PDF, 117.04 KB]

Setting up proxy access in MyChart

Proxy access allows you access to view and manage someone else’s medical records within your MyChart account. This is a great way for parents to keep track of their children’s health information. Parents with more than one child can link all of their children’s MyChart accounts to their own through proxy access.
A proxy account can also help with monitoring the health information of an aging parent. In any case where you’re seeking to access the MyChart account of another adult, that person’s permission is required.

How to set up proxy access

Pediatric proxy – Parents or legal guardians can gain access to their child’s account by doing the following:

• Request access at the registration desk during a visit to any facility
• Request access during an in-person appointment with a provider
• Log into the parent's MyChart account and select "Request Access to a Minor's Record" from the menu to complete the request

Adult proxy – Adults aged 18 and older can share their health information with another adult by doing the following:

• Log into your MyChart account
• Go to the Menu and choose Sharing Hub
• Select Manage Friend and Family Access
• Both parties MUST have an active MyChart account

Accessing an adult or senior’s MyChart account

Adult proxy access provides the ability to manage the care of a patient who is 18 years of age or older. Patients can request access to an adult or senior's MyChart account by submitting a proxy access form [PDF, 117.04 KB].

Contact us

If you have any questions about MyChart, you can view our MyChart FAQ page for more information.

For any other questions or assistance, you can call us at (866) 517-5873.