Visit Vale Health Marketplace?
You are leaving balladhealth.org to visit Vale Health’s Wellness Marketplace.
Disclaimer: Ballad Health does not sponsor, endorse or recommend any product or resource listed in the marketplace.
Pay My Bill
We strive to make the billing process as seamless as possible for our patients. Understanding and managing healthcare expenses is an essential part of your healthcare journey, and we are here to assist you every step of the way.
Our billing agents and customer service teams are easy to contact: we have a customer service team available by phone to provide personalized assistance and address any questions you may have.
Jump to:
Payment options
We have three main ways you can pay your bill: online, by phone or by mail.
Pay online
You can pay online through your MyChart account or as a guest without logging into MyChart. If you pay as a guest, you will need to know your guarantor name and account number, which you can find on your statement.
Log into your MyChart account to pay your bill online.
If you have any questions or issues with your MyChart account, please contact MyChart technical support team at (866) 517-5873. Our team is available Monday through Friday, 8 a.m. to 5 p.m.
Pay by phone
To pay by phone, or ask questions, you can contact us at (888) 288-5174. If available, please have your guarantor number ready prior to calling.
Our team is available Monday through Friday, 8 a.m. to 4:30 p.m. We can assist you with the following:
- Itemized billing request
- Making a payment by phone
- Payment options
- Billing questions
Pay by mail
You can mail your payment to:
Ballad Health
P.O. Box 746457
Atlanta, GA 30374-6457
Options for paying your bill
We accept Visa, MasterCard, Discover and American Express.
Payment arrangements are available for account balances greater than $50. Account balance must be paid off within 24 months. A minimum monthly payment of $50 is required.
No interest is assessed on these plans. However, establishment of the payment plan must be coordinated with the Customer Service Department and payments must be made each month to avoid account delinquency and further collections effort.
If you feel you qualify for state benefits, we have on-site representatives for evaluations and enrollment assistance.
If your income level meets required guidelines and can be substantiated with our financial assessment tool, you may qualify for partial or full charity write-off.
Determination of assistance is made after your visit.
You can find more information about financial assistance here.
With rising costs of insurance premiums, larger co-pays and higher deductibles, Ballad Health recognizes that many of our patients will not be able to fully satisfy their financial obligations at the time services are rendered.
We offer a variety of options to help patients meet their hospital out-of-pocket expenses.
These options are summarized below, and we have staff on-site and in our Customer Service Department who can assist you with selecting the best option.
How paperless billing works
We’re making it easier and faster to manage your medical bills with paperless statements.
With Ballad Health, you’re automatically enrolled in paperless billing, which means you can view and pay your statements securely online – anytime, from any device.
Paperless billing gives you more control and convenience:
- View statements and payment history in one place
- Pay securely online at a time that works for you
- Reduce mail delays and clutter
To make sure you receive notifications when a new statement is ready, please take a moment to confirm your email address and mobile phone number are up to date in MyChart or at check-in at your next appointment.
You’re always in control. If you prefer to continue paper bills, you can opt out of paperless statements anytime in MyChart or by calling our financial services team at (888) 288-5174 Monday through Friday, 8 a.m. to 4:30 p.m. For your protection, third and fourth (final) billing notices will always be mailed, even if you're enrolled in paperless billing.
Frequently asked questions about paperless billing
No. You are automatically enrolled, but you can opt out at any time if you prefer to keep receiving paper bills.
Unless you opt out, you will automatically be enrolled to only receive paperless statements. However, final notices before collections will always be mailed for your protection.
You can opt out of paperless billing by logging into your MyChart, navigating to Communication Preferences and selecting Paper Statements.
You can also call our financial services team at (888) 288-5174 Monday through Friday, 8 a.m. to 4:30 p.m.
To be sure you receive notifications about new statements, confirm your email address and mobile phone number are accurate in your MyChart account or in-person at your next appointment.
You can view and pay your bill securely through MyChart from any computer, tablet or smartphone.
You’ll need to either add an email address or mobile phone number to your MyChart account or call our financial services team to make sure you receive paper statements moving forward. If you do not have an email address or smartphone, all invoices will be sent via US Mail.
Paperless billing will begin in February 2026. Please make sure your contact details are up to date before then to be sure you receive notifications about any new statements.
Paperless billing helps reduce mail delays, improves patient access to statements and allows you to manage bills more easily – while still offering paper options for those who prefer them.
Contact us
To learn more or for help, please call (888) 288-5174 Monday though Friday, 8 a.m. to 4:30 p.m.