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Connected Care Telehealth

Connected Care Telehealth

Telemedicine at Ballad Health

Connected Care is Ballad Health’s comprehensive telehealth program, which uses a variety of technologies to connect you and your healthcare providers in real time, regardless of your location.

Ballad Health’s use of telehealth dates back to 2014, when it began offering tele-stroke services in six of its facilities.

Telehealth services

From those beginnings, the system’s use of telemedicine technology has expanded to include:

  • Virtual urgent care – Access to on-demand care for illnesses, such as the cold or flu*; ear and eye infections; headaches; sinus infections and strep throat; sprains and strains; and UTIs
  • Pediatrics – More than 108 schools are currently connected to Ballad Health via telehealth, providing care and diagnostics that keep children healthier and in the classroom. The health system also utilizes telehealth in each of its emergency departments to connect with pediatric specialists at Niswonger Children’s Hospital.
  • Neonatology – With the region’s neonatal intensive care unit (NICU) located at Niswonger Children’s Hospital in Johnson City, Ballad Health’s tele-neonatology services enable neonatologists and maternal-fetal experts to virtually care for sick and premature newborns at Holston Valley Medical Center, Bristol Regional Medical Center and Indian Path Community Hospital.
  • Outpatient care – Telehealth options span into multiple physician specialties, which means patients in remote and rural areas can connect with Ballad Health providers for an array of needs, ranging from diabetes and endocrinology care to high-level cardiology and cancer services.
  • Behavioral health – By enabling telehealth services through the Ballad Health Behavioral Health Services Division, the health system can open its crisis management, therapy and inpatient behavioral health programs to reach into underserved communities that lack dedicated facilities for mental health and wellbeing.
  • Hospital-based care – With Ballad Health hospitals and facilities spanning an immense geographic area, telehealth capabilities have enabled its providers to collaborate and bolster care for patients with a variety of needs, including tele-ICU, tele-stroke and other high-risk services. Through the virtual health programs, specialty providers – regardless of location – can ensure their expertise is utilized for any patient who needs them.
  • Employee Assistance Program – Serving more than 15,000 Ballad Health team members and physicians, the Employee Assistance Program is a free-of-charge service for Ballad Health team members to receive counseling and therapy services for a range of needs, including family and marital counseling, post-traumatic stress disorder and ADD / ADHD screening.

*See the Telehealth Urgent Care Clinic page for restrictions.

300+ providers online

Most recently, during the coronavirus disease 2019 (COVID-19) pandemic, Ballad Health expanded its Connected Care telehealth program to include more than 300 Ballad Health Medical Associates providers and specialty physicians.

This program expands access to medical care for thousands of existing Ballad Health Medical Associates patients and new patients, giving easy access to a provider during this troubling time. It also helps protect patients like you, as it reduces your risk of potential exposure to COVID-19.

See the current list of participating providers.

Use your smartphone or laptop

Connected Care utilizes VisuWell, a cloud-based, virtual health platform that connects patients with Ballad Health providers using a web-enabled device, such as a smartphone, laptop, tablet or desktop computer.

Safe, secure and easy

Connected Care’s telemedicine program is safe, secure and easy for patients to use. It reduces wait times for patients who need in-person services, while offering those who live in rural areas with a convenient alternative to visiting the doctor’s office.

Step-by-step guide to using Connected Care

  1. If you already have a relationship with a Ballad Health Medical Associates provider, please call your provider to schedule a Connected Care visit.
  2. New patients and urgent care patients should call (423) 224-3950 to speak with a patient services representative to schedule a Connected Care appointment.
  3. If your visit requires any type of physical interaction with the provider, a Connected Care visit cannot be scheduled.
  4. The patient service representative who answers the call will then make sure you have a working email address, access to the internet and a smartphone, computer, tablet, laptop or other device with a front-facing camera and microphone.
  5. If so, the appointment will be arranged, and you will be sent an email containing details about the date and time of your appointment. The email will also contain a link to join the Connected Care visit. Leading up to the visit, you will receive email reminders about the virtual visit.
  6. At the time of your appointment, you will click the link contained in the email. This will open the VisuWell telehealth platform to begin the Connected Care visit.
  7. Once you click the link, you will go into a virtual waiting room until the doctor enters the session and begins the Connected Care visit.


Questions about telehealth?

Who is eligible to use Connected Care? How do I start? What does it cost? Find answers to these telehealth questions and more.


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