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Norton Community Hospital exterior

Norton Community Hospital in Norton, Virginia, is a not-for-profit, 129-bed, acute-care facility serving Southwest Virginia and Southeastern Kentucky since 1949.

As the largest healthcare facility in the coalfield region, Norton Community Hospital provides a wide array of services through highly trained physicians and support staff. Norton Community Hospital is a member of the Virginia Hospital and Healthcare Association.

Norton Community Hospital offers a full array of primary care and specialty services as well as several amenities that make us the hospital of choice for residents in our area. Our team approach to health care reflects our commitment to keeping our patients at the center of everything we do.

NCH Residency Program

Norton Community Hospital takes great pride in training young physicians for our rural, medically underserved area. This dedication has resulted in an increase in quality primary care for Southwest Virginia and the surrounding area and the growth of our institution. Norton Community Hospital offers the benefits of rural living with the opportunity to train in a modern and progressive hospital. Learn more about our residency program.


Surgical Services

Our surgical suite offers state-of-the-art technology and minimally invasive procedures. This includes laparoscopic as well as hand-assisted laparoscopic procedures. Additional features include:

  • Convenient covered drop-off and pick-up entrance exclusively for surgery patients
  • Draeger-physiological monitoring
  • LED lights
  • High-definition video integration
  • Audio integration
  • Ceiling-mounted equipment handlers
  • BIS monitoring for patients undergoing general anesthesia

Heart Care

  • Cardiac Rehab
  • Cardiac Ultrasound
  • Cardio Pulmonary

Cancer Care

Family Birth Center

Safe Sleep Certification

Award logo for being safe sleep certified hospital

Cribs for Kids has awarded Ballad Health’s Birthing Center at Johnston Memorial Hospital their Gold Tier Crib Safe Sleep Hospital Certification. This means that we’ve shown outstanding commitment in reducing the risk of: 

  • Sudden Unexpected Infant Death (SUID)
  • Accidental Suffocation and Strangulation in Bed (ASSB)
  • Sudden Infant Death Syndrome (SIDS)
  • Unsafe sleep injuries 

Our Birthing Centers provide safe sleep education to our staff caring for infants, their family and caregivers. In addition to this, we identify at-risk family/caregivers in need of safe sleep spaces and ensure they have what they need before they’re discharged.

Learn more about Cribs for Kids and their Safe Sleep Hospital Certification.

Amputation and Rehabilitation Care

Parkinson’s Disease Care

Emergency Care

Inpatient and Outpatient Rehabilitation

Respiratory Services

Black Lung Clinic

FitOne Wellness Center

Diagnostic Imaging

Wound Care

Home Health

Community Home Care

  • Durable Medical Equipment

Laboratory Services

Retail Pharmacy Onsite

  • Prescription and OTC drugs
  • Compounding services

Other resources

Careers event for high school and middle school students

Join us for our Exploring Healthcare Careers, a partnership between Ballad Health, UVA Wise, Mountain Empire Community College and Claude Moore Charitable Foundation.

Explore Health Careers at Norton Community Hospital on Tuesday, April 9th in the main lobby! Drop in to meet our team, learn about career paths, financial aid and win prizes.

Middle school session: 4 p.m. to 6 p.m.

High school session: 6 p.m. to 8 p.m.

Refreshments will be provided. We look forward to seeing you there!

Medical care and community impact reports

Community Health Needs Assessment (CHNA)

Norton Community Hospital CHNA [PDF – opens in new window]

CMS price transparency

Please visit our Price Transparency page for a full listing of standard charges by facility.

You can learn more about pre-visit coordination and registration here and about payment options here.

Metrics by MS-DRG*

Norton Community MS-DRG metrics [PDF, 193KB], fiscal year 2023

View more Ballad Health MS-DRG metrics here.

*MS-DRGs are Medicare Severity Diagnosis Related Groups.

Learn more

Expand a section below to read more about Norton Community Hospital and our community.

Awards and Accreditations

  • Accredited by The Joint Commission
  • Norton Community Hospital Inpatient Rehabilitation Department is accredited by Commission on Accreditation of Rehabilitation Facilities (CARF).
  • Norton Community Hospital was recently ranked as the one of the top hospitals in Virginia for low pneumonia mortality: 8.6% Heart failure mortality: 9.0% by the Virginia Hospital & Healthcare Association.
  • Norton Community Hospital’s Laboratory is accredited by the College of American Pathologists (CAP). This national recognition is for excellence of the services being provided, making Norton Community Hospital’s Main Laboratory one of only 7,000 CAP-accredited laboratories worldwide.
  • Norton Community Hospital’s Diagnostic Imaging Department is accredited by the American College of Radiology (ARC) in mammography, nuclear medicine and MRI.
  • Norton Community Hospital’s inpatient rehab facility has been recognized as one of the top 10% in the nation for outcomes by UDSMR, for 13 years running. 


Shannon Showalter, Vice President, Chief Executive Officer for Lee, Wise and Dickenson counties   
Dr. Herb Ladley, Chief Medical Officer   
Jeremy Carlson, Chief Nursing Officer   
Valeri Colyer, Director, Human Resources

Wise/Dickenson County Advisory Board

Mike Allen, Vice Chair   
Dr. Ashley Bevins   
Karen Hall, Secretary   
Mike Hatfield   
Danny Lambert   
John Morrisey   
Steve Lawson   
Valerie Lawson   
Abe Quesenberry   
Dr. Bernie Sergent   
Mitzi Sykes   
Roger Viers   
Ernie Ward   
Jibber Ward, Chair


In 1949, a trio of Norton physicians, Ernest J. Benko, George W. Botts and D. Cury, Jr., realized their community needed a comprehensive health care facility. They created the Miner’s Hospital, which served Wise County’s mining community until 1951, when Norton General bought the facility.

In October 1973, Qualicare, Inc., of New Orleans, La., assumed management of the hospital (1973-1983) and immediately began plans for construction of a new facility set to be completed in 1977 and replace the old 75-bed facility which was originally the home of a coal baron.

in May 1976, $6.5 million in bonds were sold to finance the construction of the new Norton Community Hospital facility, with the groundbreaking held on July 13, 1976. This significant step in the evolution of Norton Community Hospital was completed on Sept. 7, 1977, with the opening of the present facility. Seventy-five acute beds and 75 long-term care, or nursing home, beds were opened in the new structure.

Progress continued as both the quality and quantity of health care provided by Norton Community Hospital grew. A banner year in the continued growth of the old Miners Hospital occurred in 1983. Facing a difficult decision concerning the long-term care facility, the board of directors and administration officials elected to close long-term care beds and expand acute care services. This action was completed in December 1983. This decision to close long-term care beds was more acceptable with the acquisition of the former Park Avenue Hospital. The 54 acute-care beds were added to Norton Community Hospital's 75, bringing the total bed count to the current 129 acute-care beds.

In the spring of 2002, Norton Community Hospital embarked on a $16.5-million renovation project that included:

  • Expanding our emergency room and cardio-pulmonary services area
  • Purchasing new equipment in radiology and other areas to offer the very latest in diagnostic technology
  • Developing a new hospital main entrance and emergency entrance
  • Creating a relaxing atmosphere in our lobby with lighting, greenery and a water fountain
  • Creating private registration areas
  • Relocating the Helping Hands Gift Shop
  • Redesigning our patient rooms and hallways with new signage and lighting to enhance our patient experience
  • Creating a child-friendly, dedicated pediatric unit, including an "Under the Sea" pediatric playroom

In 2007, Norton Community Hospital partnered with Mountain States Health. In the years since the partnership, Norton Community Hospital has completed major renovations throughout the facility including the Family Birth Center, intensive care unit, inpatient rehab department, medical surgery rooms, laboratory, pharmacy and surgical suite.

Norton Community Hospital is recognized as a leader in the provision of quality primary care and specialty services, delivered through highly trained support and diverse medical staff. Our patients, physicians, and team members are able to enjoy the benefits of rural living and the opportunity of practicing in a safe, modern and progressive healthcare facility.

Hospital Parking

Norton Community Hospital offers a convenient patient drop-off lane at the main front entrance of the hospital. Patient and visitor parking is located directly in front of the main hospital entrance. Handicapped parking spaces are available in the first row of parking closest to the main hospital entrance.

The Surgical Suite, located directly behind the hospital, has a separate patient drop-off and pick up-lane, as well as a parking area for all surgical patients and visitors. Handicapped parking spaces are provided in the first row of parking closest to the Surgical Suite entrance.


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