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Bristol Regional Medical Center


Bristol Regional Medical Center
1 Medical Park Blvd
Bristol, TN 37620
(423) 844-1121


Updated hospital visitation restrictions

Ballad Health is currently allowing 2 visitors for each patient at a time.

Please note that this only applies to inpatient hospital units and surgery. Labor and delivery units will allow 1 support person and 2 visitors per room.

Visitation for patients who have tested positive for COVID-19 or who are under investigation is limited to 1 designated visitor for the length of their hospitalization. Visits are limited to two hours and must be scheduled ahead of time. Exceptions include:

  • COVID-19 positive patients in labor and delivery units, who will be allowed one visitor during the entirety of their hospital stay
  • COVID-19 positive patients in the neonatal intensive care unit at Niswonger Children's Hospital and in pediatric rooms, who will be allowed two visitors that must be parents/guardians

Inpatient support persons – or visitors – will only be allowed on site from 8 a.m. to 8 p.m. However, one visitor may remain with the patient overnight, and this visitor must be in the facility prior to 8 p.m. Visitors who remain with the patient after 8 p.m. will stay in the patient room. If the visitor remaining with the patient after 8 p.m. leaves the facility at any point during the night, they will not be permitted for re-entry until 8 a.m.

Exceptions may be made during extenuating circumstances or in the case of end-of-life care.

Screenings and face mask requirements

Each visitor will be screened for potential signs of illness and required to wear a cloth face covering, which they need to provide for themselves.

Due to the increased risk of virus transmission, masks with vents and/or valves are not permitted.

These measures are to help contain coronavirus disease 2019 (COVID-19).

Please read more about these visitation restrictions.

Since opening our facility in 1994, Bristol Regional Medical Center has served the community through superior quality care, technological innovation and compassion.

High quality, nationally recognized care

Bristol Regional continues to be recognized among the nation’s best hospitals.

Superior heart care

Award-winning heart attack response times

The cardiovascular team at Bristol Regional provides award-winning heart attack response times. In a heart attack, getting a patient into treatment quickly is critical.

To accomplish our fast treatment times, we’ve developed the Level One Heart Attack Network (which is unique in our region) and offer 24/7 cardiac cath labs and cardiac surgery support, as well as dedicated stroke care services.

Recognition for heart treatment, outcomes and patient safety

Bristol Regional’s cardiovascular services have earned some of the nation’s highest praise for patient outcomes, patient safety and rapid and effective treatment. Those accolades include:

  • High-Performing Hospital for 2019-20 by U.S. News & World Report, ranking Number 7 in Tennessee and earning "High Performing" ratings for chronic obstructive pulmonary disease, colon cancer surgery, heart failure and knee replacement
  • The Joint Commission Advanced Certification for Total Hip and Knee Replacement
  • The Joint Commission Advanced Certification for Primary Stroke Center
  • Get with the Guidelines-Stroke Silver Honor Roll Achievement by the American Heart Association and American Stroke Association for applying the most up-to-date evidence based treatment guidelines to improve patient care and outcomes in the community
  • 2019 Blue Distinction Center and Designation by BlueCross BlueShield of TN for spine program expertise and cost efficiency in specialty care
  • Mission: Lifeline ® Gold Plus Quality Achievement Award by the American Heart Association for superior heart attack treatment
  • Novalis Certified Stereotactic and Radiation Oncology Services for evidence based, high standards of quality care​

Advanced facilities

Bristol Regional offers state-of-the-art facilities such as:

  • Deborah H. Quillen Birthing Center, a newly renovated facility where families can welcome new life in comfortable, updated surroundings
  • Highly acclaimed Level II trauma center and 24/7 emergency and surgical services
  • Pediatric ER
  • Primary stroke center – the region’s first – offering around-the-clock neurological coverage
  • Leonard Family Comprehensive Breast Center, which provides a full spectrum of breast care – from cancer prevention and screening to detection, diagnosis, treatment and survivorship
  • Imaging services at two Bristol locations, the Volunteer Parkway Imaging Center and Sapling Grove Imaging Center

Pediatric emergency department

The new J.D. Nicewonder Family Pediatric Emergency Department is part of a regional system of care for children, including pediatric surgery, trauma and Level III NICU services at Niswonger Children’s Hospital in Johnson City.

A dedicated pediatric trained staff at Bristol Regional and telemedicine capabilities with Niswonger Children’s Hospital provides increased access to specialized pediatric care.

This ER features:

  • Separate entrance and family-friendly waiting area
  • Clinically trained Child Life Specialists dedicated to improving your child’s care through therapeutic play, medical play and other intervention techniques
  • New triage area
  • Nurse station and four dedicated pediatric exam rooms

The new space is kid-friendly with bright colors and patterns.

Pediatric ER hours

The pediatric emergency department hours of operation are noon to midnight each day.

After-hours pediatric patients will be treated in the main Bristol Regional emergency department.

Robotic and minimally invasive surgical options

Advanced cancer care technologies

Bristol Regional delivers advanced oncology care by offering two robotic radiosurgery technologies in the J.D. and Lorraine Nicewonder Cancer Center:

  • TrueBeam STx with Brainlab
  • CyberKnife Stereotactic Radiosurgery System

Both CyberKnife and TrueBeam use state-of-the-art robotic technology to treat life-threatening tumors that would otherwise be inoperable.

Robot-assisted surgery

Bristol Regional’s surgical service also features the da Vinci Surgical System as part of its array of robotic treatments and tools.

The da Vinci system offers enhanced, high-definition 3D imagery and single-site incision technology to enable surgeons to perform complex and delicate procedures using very small incisions. The system can be used for a number of treatments, including urology, gynecology and general surgery procedures.

Robot-assisted surgery means faster, less-invasive procedures with shorter recovery times.

Other key services

Some of the other services we offer in Bristol include:

  • Diabetes Treatment Center
  • Neuroscience
  • Hospice and palliative care, both inpatient and outpatient
  • Inpatient behavioral health
  • Occupational health
  • Every Step Joint Replacement Center, offering ankle, knee, hip and shoulder replacement
  • Rehabilitation services, including Small Steps Pediatric Rehab
  • Women’s health
  • Wound Care

McGlothlin-Street Hospitality House

The McGlothlin-Street Hospitality House is “a home away from home” for patients and families who need a place to stay while receiving care at Bristol Regional.

Affordable, temporary lodging at McGlothlin-Street is a convenient option when:

  • You or a family member are hospitalized or are having outpatient treatment
  • You live outside a 60-mile radius of Bristol
  • And you meet other eligibility requirements

The facility is close to the hospital, and each room accommodates up to four guests.

This helps remove financial and logistic barriers for patients and their caregivers, so everyone can focus more on treatment and healing.

Dedicated to providing you with superior, compassionate care

Whether you were born here, healed here or both, Bristol Regional is a part of your community. Though health care is constantly changing, one thing is certain – you can be confident in the care you receive at Bristol Regional.

Every physician, nurse, technologist and support staff member of our team is passionate about your healing and improving your quality of life, as well as the health of our community.

Along with our hospital in Bristol, urgent care facilities in Abingdon and Bristol, and physician practices throughout the area, we’re providing the quality services you need – close to home.

Hospital facts

  • More than 270 board-certified or board-eligible physicians
  • More than 1,615 nurses, technicians and support staff members


  • Dr. Chad Couch – President, Northeast Market; Chief Executive Officer, Bristol Regional Medical Center
  • Dr. Karen Shelton – VP, Chief Medical Officer
  • Bob Bender – VP, Chief Financial Officer, Northeast Market
  • Bobbie Murphy – VP, Patient Care and Chief Nursing Officer
  • Chris Miller – VP, Chief Operating Officer
  • John Betts – Assistant VP and Associate Administrator
  • Rachel McGlothlin – Market Director, Marketing & Communications, Northeast Market

Medical care and community impact reports

Community Health Needs Assessment (CHNA)

Bristol Regional Medical Center CHNA [PDF – opens in new window]

CMS price transparency

Bristol Regional chargemaster standard charges [CSV file, 551KB]

Bristol Regional average charges by DRG [CSV file, 56KB]

You can learn more about pre-visit coordination and registration here and about payment options here.

Metrics by MS-DRG*

Bristol Regional MS-DRG metrics [PDF, 98KB], fiscal 2019

View more Ballad Health MS-DRG metrics here.

*MS-DRGs are Medicare Severity Diagnosis Related Groups.


Patients & Visitors


If you are looking for refreshment while visiting at Bristol Regional Medical Center, see our Amenities page.


What's New

Thursday, July 15, 2021

Ballad Health names Dr. Karen Eller Shelton vice president and chief medical officer of Bristol Regional Medical Center

Ballad Health names local healthcare leader Karen Eller Shelton, MD, as vice president and chief medical officer of Bristol Regional Medical Center ... read more about Ballad Health names Dr. Karen Eller Shelton vice president and chief medical officer of Bristol Regional Medical Center.

Monday, March 1, 2021

Ballad Health Appoints Chad Couch, MD, as President of Northeast Market and CEO of Bristol Regional Medical Center

Chad Couch, MD, has been named president of the health system’s Northeast Market and chief executive officer of Bristol Regional Medical Center. ... read more about Ballad Health Appoints Chad Couch, MD, as President of Northeast Market and CEO of Bristol Regional Medical Center.