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FollowMyHealth Frequently Asked Questions

FAQs on making the transition from FollowMyHealth to MyChart

Accessing your FollowMyHealth account

What happens to FollowMyHealth on June 1?

You will still have access to your personal health information for care you received through May 31, 2020. However, any new test results or information about your care will no longer be added to your FollowMyHealth account. This information will now be added to your MyChart account.

How long will I have access to FollowMyHealth?

You will have access to FollowMyHealth until you choose to delete your account.

Will my login information remain the same?

Your credentials for logging in to FollowMyHealth will remain the same.

Getting started

When can I start using MyChart?

You can begin using your MyChart account on June 1 to make appointments, message your care team, request prescription refills, view test results and manage your health information.

Before July 1, you can sign up for an account by visiting the MyChart page and clicking MyChart. Be sure to download the Ballad Health app when it’s available for enhanced features and access.

When will the Ballad Health app be available?

The new Ballad Health App will be available July 1.

How do I download the Ballad Health mobile app?

iPhone or iPad users: Go to the Apple App Store, search for Ballad Health, and download the Ballad Health app.

Google Android and tablet users: Go to Google Play, search for Ballad Health in the Apps section, and download the Ballad Health app.

Who can sign up for MyChart?

Patients treated within the Ballad Health system, including clinics and hospitals, may enroll in MyChart. You must be at least 18 years old to sign up for a MyChart account. Parents or legal guardians may request access to their child’s medical record by completing a Proxy Request Form.

Will I use my FollowMyHealth username and password to log in to MyChart?

This is a different account and system than what you were using before. Therefore, you will need to create a new account and choose your username and password at that time.

How do I sign up for the new online health management tool, MyChart?

There are a few ways to create an account.

After downloading the Ballad Health app, look for Sign Up Now on the login page.

If you have an activation code:

Choose the Activation Code option. Enter your code, the last four digits of your Social Security number, and your date of birth. Click Next to continue with the enrollment process and create your username and password. Activation codes are typically generated during check-in or following your visit and provided by letter, email or with your after-visit summary. If you’re enrolling during your patient visit, you may also receive an email with a link for instant activation.

If you do not have an activation code:

Choose the No Activation Code option. Enter your name, address, date of birth, Social Security number, sex and email address. Click Submit to continue with the enrollment process and create your username and password.

Is there a fee for using this service?

There is no fee for downloading the Ballad Health app or using MyChart.

Is my personal health information secure?

Yes, we take great care to ensure your health information remains safe and protected. Access to your information is controlled through secure activation codes, personal usernames and passwords. Also, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website.

Managing your health with MyChart

What can I do with the Ballad Health app and MyChart?

  • Schedule your medical appointments
  • View and print lab and test results following your visit
  • Request prescription refills for pick-up at your pharmacy
  • Receive reminders of visits and preventative health services
  • Track your medications, immunizations and health concerns
  • Access information and resources for managing your health
  • Update your insurance and personal contact information
  • Request a copy and release of your medical record

Can I pay my medical bills online?

Paying bills is easy and secure. You can manage your bill payment process anytime. Your billing statements can be viewed, downloaded and printed with the same details that appear on paper statements. You can also keep track of your payments all in one location.

Can I communicate with my physician and nurses?

If you have a question that is not urgent, you can use the Message Center feature. It allows you to send confidential messages to your medical team 24 hours a day, seven days a week. You will also receive messages with reminders about preventative health checks, upcoming appointments and test results. All messages will be recorded in one place, so you can go back and retrieve them at any time.

How soon will my health information and test results be entered into MyChart?

Your provider will begin recording your health information in MyChart on June 1. Most test results are automatically released into MyChart. However, some tests may take several days or weeks to process but will be added once results become available.

Can I access other family members’ records?

MyChart makes it easy to manage your family’s care in one place. Access can be granted for parents who want to view their children's records or for adult patients wishing to grant access to other adults. As a proxy, you can take advantage of MyChart features as if you were that person. To gain access for another patient, you must complete the Proxy Request Form at your provider's office.

Can my spouse and I share the same MyChart account?

Due to the sensitive nature of medical information, each adult must establish their own MyChart account. However, you may authorize access to either of your accounts by completing and returning your proxy forms.

Can I schedule an E-Visit?

Yes, when you log in to MyChart, you will click Visits from the navigation menu and select Request an E-Visit from the dropdown menu. A fee for your E-Visit will be billed to your insurance company based on your level of service.

Ballad Health also offers a Telehealth Urgent Care Clinic to treat common illnesses such as cold, cough, flu, eye infections, minor burns or rashes, sinus infections, strep throat and sprains. For a flat fee, the Virtual Urgent Care Clinic lets you connect to a provider from the comfort of your home. To schedule an appointment, you can call (423) 224-3950.