Updated hospital visitation restrictions
Ballad Health is currently allowing 1 visitor for each patient at a time.
Please note that this only applies to inpatient hospital units and surgery. Labor and delivery units will allow 2 visitors per room.
Visitation is not currently permitted in rooms with COVID-19 positive patients. Exceptions include:
- COVID-19 positive patients in labor and delivery units, who will be allowed one visitor during the entirety of their hospital stay
- COVID-19 positive patients in the neonatal intensive care unit at Niswonger Children's Hospital and in pediatric rooms, who will be allowed two visitors that must be parents/guardians
Inpatient support persons – or visitors – will only be allowed on site from 8 a.m. to 8 p.m. However, one visitor may remain with the patient overnight, and this visitor must be in the facility prior to 8 p.m. Visitors who remain with the patient after 8 p.m. will stay in the patient room. If the visitor remaining with the patient after 8 p.m. leaves the facility at any point during the night, they will not be permitted for re-entry until 8 a.m.
Exceptions may be made during extenuating circumstances or in the case of end-of-life care.
Screenings and face mask requirements
Each visitor will be screened for potential signs of illness and required to wear a cloth face covering, which they need to provide for themselves.
Due to the increased risk of virus transmission, masks with vents and/or valves are not permitted.
These measures are to help contain coronavirus disease 2019 (COVID-19).
Please read more about these visitation restrictions.
Franklin Woods Community Hospital is an acute care 80-bed hospital located in Johnson City, Tenn.
Franklin Woods (FWCH) has a wide range of specialty and subspecialty care, including general acute medical services, a family birth center, 24/7 emergency services and comprehensive diagnostic imaging. The hospital also provides advanced surgical services, including minimally invasive da Vinci robotic surgery options.
Franklin Woods Community Hospital has been recognized as a top hospital for its colorectal program and perinatal services.
Perinatal Care Certification
Franklin Woods was the first hospital in Tennessee to earn Perinatal Care Certification from The Joint Commission.
Minimally invasive colorectal surgery
Franklin Woods also received The Joint Commission Seal of Approval ® for minimally invasive colorectal surgery.
It is the only hospital in Tennessee – and one of just five in the nation – to have earned this disease-specific certification.
Offering a full array of services including:
Medical care and community impact reports
Community Health Needs Assessment (CHNA)
Franklin Woods Community Hospital CHNA [PDF – opens in new window]
CMS price transparency
Franklin Woods chargemaster standard charges [CSV file, 219KB]
Franklin Woods average charges by DRG [CSV file, 38KB]
You can learn more about pre-visit coordination and registration here and about payment options here.
Metrics by MS-DRG*
Franklin Woods MS-DRG metrics [PDF, 18KB], fiscal 2019
View more Ballad Health MS-DRG metrics here.
*MS-DRGs are Medicare Severity Diagnosis Related Groups.
Expand a section below to read more about Franklin Woods and our community.
- Awards and Accreditations
- Becker’s Hospital Review, rated as a top five-star hospital in the country and the only five-star hospital in the state of Tennessee, December 2017
- Acute Stroke Ready Hospital Certification, November 2017
- Full accreditation from the Joint Commission, 2015
- Recognized by Truven Health Analytics as one of the nation’s “100 Top Hospitals” for two years in a row, 2016 and 2017
- Recognized in Becker’s Hospital Review 100 Great Community Hospitals
- Premier Quest High-value Healthcare Finalist, 2012, 2014
- Sylvia Moss Brown Award of Excellence (awarded to FWCH Pharmacy Services for work to improve patient safety by creating Safety Watch Advisory Teams [SWAT]) by AEIX, 2014 & 2015 (an AEIX risk management award)
- Recognized in Becker’s Hospital Review as one of 53 hospitals in the U.S. with Best Outcomes for Pneumonia Patients, 2014
- Women’s Choice Award, one of America’s Best Hospitals for Patient Experience by Women based on HCAHPS scores and research by Wharton School, 2013
- Premier Quest High-value Healthcare Top Performer, 2013
- American Hospital Association – McKesson “Quest for Quality” Prize Finalist (equivalent of 2nd place), 2013
- AEIX Risk Management Award, 2013
- Silver certification, Leadership in Energy and Environmental Design (LEED), 2010
- 22nd Highest Scoring Hospital in the U.S. for Patient Satisfaction among non-specialty, acute-care hospitals, Becker’s Hospital Review, 2013
- Premier Partnership for Patients Award – Citation of Merit, 2013
- CEO Message and Leadership
Franklin Woods Hospital is a community hospital with a wide range of services to meet your needs. I am proud to be able to lead the excellent team that provides the best possible medical care to our patients and families every day. I count it as a privilege to work with the dedicated and experienced nurses, CNAs, physicians and other care team members that walk our halls each day. At Franklin Woods, we are proud to offer patient care with safety as our overriding priority. We work collaboratively to achieve a caring, supportive and safe environment for our patients, visitors and team members. We are also blessed to have a beautiful and modern state of the art facility, and to offer the latest in medical advances, such as our Da Vinci surgical system.
I sincerely hope you have a positive and helpful experience during your stay at Franklin Woods. Continuous improvement is a core facet of our culture here, and we welcome and encourage your feedback so that we can continue to expand and improve the services we provide. I hope you will continue to allow us to provide care for you and your loved ones now, and in the future.
Melanie Stanton, VP, CEO
Franklin Woods Community Hospital
Melanie Stanton, BSN, MBA, RN, NEA-BC – VP, Chief Executive Officer
Brian Dawson, MD – Chief Medical Officer, Washington County facilities, Southwest Market
Joshua McFall, MBA, CHFP, – VP and Chief Financial Officer, Southwest Market
Nikki Vanburen, – Chief Nursing Officer, Associate Administrator
Rhonda Reeves - Market Director, Human Resources, Southern Market
Emily Murr - Market Director, Marketing and Communications, Southern Market
- Our Community
Bustling with a population of more than 60,000, Johnson City lies just west of the Blue Ridge Mountains in Northeast Tennessee. The rugged beauty of the Appalachians surrounds the thriving city that encompasses all of Washington County and parts of Carter and Sullivan counties.
It is known for its rich history (Daniel Boone, Al Capone and railroads), cultural heritage (bluegrass music, quilts and storytelling), outdoor adventure area (hiking, whitewater rafting, rock climbing) and beautiful lakes and mountain vistas. Yet, the eighth largest city in Tennessee also boasts diverse economic and educational opportunities and has become a regional hub for health care, including medical and pharmacy schools associated with East Tennessee State University. The city is also home to a beautiful and historic Veterans Administration campus and hospital.
Food, crafts, music and other entertainment abound at the area’s many annual events such as the Blue Plum Festival (June), Pepsi Independence Day Celebration (July 4), Umoja Festival (August), the Taste of Johnson City (September), the Storytelling Festival (October). Local bands bring the nights alive at popular downtown locations. Exciting day trips to Asheville, Knoxville, Gatlinburg and the ski areas of North Carolina are about an hour away.
All this, an excellent economy and one of the lowest costs of living in the U.S. led Forbes magazine to list Johnson City as one of the “Best Small Cities for Business and Careers.” Kiplinger’s named it one of the “10 Least Expensive Cities for Living in the U.S.A.” Residents and visitors alike are drawn to the big city opportunities and small town atmosphere of Johnson City, a one-of-a-kind town. For more information about the area, go to visitjohnsoncitytn.com.