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Franklin Woods Community Hospital


300 MedTech Parkway
Johnson City, TN 37604


Franklin Woods Community Hospital is an 80-bed not-for-profit hospital providing healthcare for Johnson City and the surrounding Northeast Tennessee area.

It was recently named one of Soliant Health’s 2016 Top 20 Most Beautiful Hospitals. Franklin Woods Community Hospital has achieved the Pathway to Excellence designation by the American Nurses Credentialing Center (ANCC), which identifies the hospital as one of the best places to work for nurses, and one that creates an enriching, supportive culture for our nurses to excel.

Nestled in a wooded landscape with large expanses of green space, Franklin Woods Community Hospital opened in July 2010. The 240,000 square foot facility replaced the aging North Side and Johnson City Specialty hospitals, both of which closed in July 2010. Exterior and interior walls of native stone, healing gardens and streaming natural light from large windows distinguish Franklin Woods from other health care facilities.

The same year it opened, the $122 million facility received designation from the U.S. Green Building Council as a Silver level LEED-certified hospital – Tennessee’s first–for implementing green design and building strategies to reduce energy, water and resources while increasing the health and well-being of those who use the facility.

Franklin Woods Community Hospital was the first hospital in Tennessee to earn Perinatal Care Certification from The Joint Commission. The certification program recognizes Joint Commission-accredited hospitals committed to achieving integrated, coordinated and patient-centered care for mothers and their newborns.

Medical care and community impact reports

Community Health Needs Assessment (CHNA)

Franklin Woods Community Hospital CHNA [PDF – opens in new window]

CMS price transparency – standard charges

Franklin Woods chargemaster spreadsheet [Excel document]

You can learn more about pre-visit coordination and registration here and about payment options here.

Metrics by MS-DRG*

Franklin Woods MS-DRG metrics, fiscal 2018 [PDF]

View more Ballad Health MS-DRG metrics here.

*MS-DRGs are Medicare Severity Diagnosis Related Groups.

Learn more

Expand a section below to read more about Franklin Woods and our community.

Awards and Accreditations
  • Becker’s Hospital Review, rated as a top five-star hospital in the country and the only five-star hospital in the state of Tennessee, December 2017
  • Acute Stroke Ready Hospital Certification, November 2017
  • Full accreditation from the Joint Commission, 2015
  • Recognized by Truven Health Analytics as one of the nation’s “100 Top Hospitals” for two years in a row, 2016 and 2017
  • Recognized in Becker’s Hospital Review 100 Great Community Hospitals
  • Premier Quest High-value Healthcare Finalist, 2012, 2014
  • Sylvia Moss Brown Award of Excellence (awarded to FWCH Pharmacy Services for work to improve patient safety by creating Safety Watch Advisory Teams [SWAT]) by AEIX, 2014 & 2015 (an AEIX risk management award)
  • Recognized in Becker’s Hospital Review as one of 53 hospitals in the U.S. with Best Outcomes for Pneumonia Patients, 2014
  • Women’s Choice Award, one of America’s Best Hospitals for Patient Experience by Women based on HCAHPS scores and research by Wharton School, 2013
  • Premier Quest High-value Healthcare Top Performer, 2013
  • American Hospital Association – McKesson “Quest for Quality” Prize Finalist (equivalent of 2nd place), 2013
  • AEIX Risk Management Award, 2013
  • Silver certification, Leadership in Energy and Environmental Design (LEED), 2010
  • 22nd Highest Scoring Hospital in the U.S. for Patient Satisfaction among non-specialty, acute-care hospitals, Becker’s Hospital Review, 2013
  • Premier Partnership for Patients Award – Citation of Merit, 2013
CEO Message and Leadership

Franklin Woods Community Hospital is truly your community hospital. It is a special place where we continually strive every day to meet your needs and the needs of those in the surrounding communities of our region. I count it a privilege to be a part of this organization where each day our outstanding staff delivers the highest-quality, highest-value care to our patients while involving and engaging their families along the way.

Our approach to patient care is what distinguishes our community hospital from others. Safety is a visible priority at our facility. We expect our entire team from our providers, to our clinical team members and our support teams to work collaboratively to define that positive, harm-free patient and family experience. While we are blessed to have a beautiful state-of-the art facility to provide care within, we feel that our people and approach to care make the difference for you and your loved ones.

Our overarching culture also fosters feedback from our customers so we can constantly strive to become better in all that we do. Continuous improvement is a main focus of our culture here at Franklin Woods as we continue on our journey of excellence with every encounter, with every patient, and every time! I hope that you will sincerely consider allowing us to care for you if the need arises.


Trish Baise, VP, CEO
Franklin Woods Community Hospital


Trish Baise, DNP, RN, NEA-BC, FACHE, VP/Chief Executive Officer
Matthew Loos, MD, VP/Chief Medical Officer, Washington County Market
Joshua McFall, MBA, CHFP, Chief Financial Officer, Associate Administrator
Nikki Vanburen, Chief Nursing Officer, Associate Administrator
Brooke Graham, MBA, PHR, SHRM-CP, Director, Human Resources
Lauri Kerns, Senior Director, Marketing & Communications, Washington County Market


Our Community

Johnson City

Bustling with a population of more than 60,000, Johnson City lies just west of the Blue Ridge Mountains in Northeast Tennessee. The rugged beauty of the Appalachians surrounds the thriving city that encompasses all of Washington County and parts of Carter and Sullivan counties.

It is known for its rich history (Daniel Boone, Al Capone and railroads), cultural heritage (bluegrass music, quilts and storytelling), outdoor adventure area (hiking, whitewater rafting, rock climbing) and beautiful lakes and mountain vistas. Yet, the eighth largest city in Tennessee also boasts diverse economic and educational opportunities and has become a regional hub for health care, including medical and pharmacy schools associated with East Tennessee State University. The city is also home to a beautiful and historic Veterans Administration campus and hospital.

Food, crafts, music and other entertainment abound at the area’s many annual events such as the Blue Plum Festival (June), Pepsi Independence Day Celebration (July 4), Umoja Festival (August), the Taste of Johnson City (September), the Storytelling Festival (October). Local bands bring the nights alive at popular downtown locations. Exciting day trips to Asheville, Knoxville, Gatlinburg and the ski areas of North Carolina are about an hour away.

All this, an excellent economy and one of the lowest costs of living in the U.S. led Forbes magazine to list Johnson City as one of the “Best Small Cities for Business and Careers.” Kiplinger’s named it one of the “10 Least Expensive Cities for Living in the U.S.A.” Residents and visitors alike are drawn to the big city opportunities and small town atmosphere of Johnson City, a one-of-a-kind town. For more information about the area, go to


Patients & Visitors


Phone: (423) 302-1000

Full Phone Directory

What's New

Monday, April 9, 2018

Nikki Vanburen named chief nursing officer at Franklin Woods, Woodridge

JOHNSON CITY, Tenn. – Nikki Vanburen has accepted the position of chief nursing officer at Franklin Woods Community Hospital and Woodridge Hospital. ... read more about Nikki Vanburen named chief nursing officer at Franklin Woods, Woodridge.