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24/7 Virtual Urgent Care Clinic: Video Chat with a Provider
When it comes to describing symptoms, sometimes it’s easier to talk than type or fill out questions. Video chat with a provider as soon as the same day you make your appointment.
We charge a $49 self-pay flat fee, or we can bill your insurance and you’ll pay the co-pay towards your deductible.
We will provide you a doctor's note for school or work when needed and applicable.
Don’t worry – if you cannot be treated online, we'll refund your money.
Video chat with a provider ASAP
Have a conversation with a physician and get diagnosed on a video call, all without leaving the house. Available 24/7.
Where is this service available?
Ballad Health Providers are only licensed to treat patients that are physically located in their service area of TN, VA or NC.
Conditions we treat
The Ballad Health Virtual Urgent Care Clinic treats a variety of illnesses and injuries, including:
- Cold or sinus infection*
- COVID treatment
- Influenza*
- Hay fever/allergies
- Mild asthma exacerbations
- Runny nose, congestion, sore throat and cough*
- Seasonal allergies
- Strep throat*
*May require in-person testing.
- Canker or cold sore
- Eye infections or discharge
- Pink eye
- Stye
- Swimmer's ear
- Tooth infection or pain
True eye pain should be evaluated in person, as should acute visual disturbances.
- Female bladder infections and urinary tract infections
- Vaginal yeast infections
- Acne
- Athlete's foot
- Diaper rash
- Eczema
- Fungal skin infection (tinea), e.g. jock itch, ringworm, etc.
- Head lice
- Impetigo
- Insect or animal bites
- Minor burns, cuts and rashes
- Poison ivy/oak
- Recurrent genital herpes (not new onset)
- Ringworm
- Scabies
- Shingles
- Skin abscess or wounds
- Skin candidiasis (yeast infection of the skin)
- Skin irritation (contact dermatitis)
- Other unwanted skin conditions
- Constipation and/or diarrhea possibly
- Gastroenteritis
- Heartburn or acid reflux
- Mild abdominal pain not associated with a fever or vomiting
- Arthritis flares
- Gout
- Focal bony, joint or soft tissue pains not associated with a fever, acute trauma or a sudden onset, e.g. ongoing elbow pain, ongoing pain in the bottom of the foot, etc.
- Minor back pain (not associated with trauma)
- Sprains and strains*
*May require X-rays or an in-person exam.
Limited, based on your history, symptoms and examination. Not associated with fever, acute trauma, visual disturbances focal tingling, numbness or loss of function.
Refills for short term if the patient is visiting the area or can't get in to see their PCP – these types of requests will be evaluated on a case-by-case basis. Controlled medications are not available for refill through the virtual urgent care clinic.
- Medication to prevent an illness or invection
- Influenza prevention if acutely exposed
- Postexposure to pertussis (whooping cough)
- Travel medication
- Malaria prevention
- Motion sickness prevention
**Medication refills for controlled medications are not available through the virtual urgent care clinic.
If you have symptoms of heart attack or stroke, or feel that you are in danger, call 911 or go to the nearest emergency room (ER) immediately. Please visit an emergency room if you are experiencing shortness of breath or chest pain.
*Flu and strep throat consultations require a visit to a local urgent care clinic where a rapid test can be performed to confirm diagnosis.
How it works – 24/7 access to doctors
Tell us who you are by creating an account.
Select your symptoms from the dropdown menu labeled “Enter condition, procedure, reason for visit.” If you select an illness that cannot be treated online, we’ll direct you to an in-person urgent care and you won’t be charged for the virtual visit.
Schedule your appointment after answering some basic questions about your general symptoms. Appointments are available 24/7, and you can typically find a time same-day.
Video chat with a Ballad Health provider to get diagnosed and lay out your treatment plan. Let your provider know if you need a doctor’s note.
Prescriptions that fall under your treatment plan will be issued to your preferred pharmacy by your Ballad Health provider.
When to seek in-person care
You may need to visit a local urgent care when testing or diagnostics is necessary to confirm your diagnosis. For example, if you have strep throat, you’ll need to have testing done in-person.
If your condition isn't listed on this page, please visit an urgent care location near you.
Book an appointment
Have questions about the Virtual Urgent Care Clinic or need help getting started?
Simply call (423) 224‑3950.
Schedule a Virtual Urgent Care Visit
Frequently asked questions
For this type of online visit, you’ll need to be on a desktop or laptop with a webcam and working internet connection, or a mobile device or tablet with a selfie camera. If you don’t have access to either of these options or would rather just answer some questions in your own time, try our no video visit instead.
Ballad Health has a fully dedicated telehealth staff consisting of Nurse Practitioners and Physician Assistants who are prepared to read your responses and reply with a treatment plan. Our telehealth team is supervised by an MD.
Visits are a $49 self-pay flat fee. You can pay out of pocket or you can bill insurance and pay the co-pay towards your deductible. If your condition can't be treated online, you won't have to pay anything.
You can pay with a credit card or a health savings account (HSA) card.
You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to medications.
The name Virtual Urgent Care Clinic will not appear on your bill. The billing department noted on your bill will be the Ballad Health Urgent Care at Colonial Heights.
We do our best to treat you online, but not every condition can be treated through this telehealth option. If your health concern cannot be addressed this way, you may be directed to an in-person clinic for care. If this is the case, you will not be charged for the visit.
Labs and imaging studies cannot be ordered through this telehealth service.
If your condition cannot be diagnosed online, we’ll refund the money from your visit. Not all conditions can be treated with a prescription. For example, if you’re diagnosed with a cold, you will still be billed even though there is not a medication that can be prescribed.
Your health information is completely private through our telehealth service. All the information you provide is encrypted and protected. Our Terms of Service gives more detail on how we protect the personal information provided during telehealth visits.
Let your provider know during your video chat that you’ll need a doctor’s note, and they will be happy to give you one, if applicable.
24/7 Virtual Urgent Care options
We have two convenient 24/7 telehealth options for you to choose from. If you don’t want to be on camera, learn more about our non-video visits. You can get started with a video visit by booking now to get care from the comfort of home.
