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24/7 Virtual Urgent Care

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Ballad Health Providers are only licensed to treat patients that are physically located in their service area of TN, VA or NC.

Online Telehealth Visits for TN, VA and NC

Access top-quality urgent care for a wide range of conditions from the comfort of home with Ballad Health Virtual Urgent Care.

Parents and guardians can use our 24/7 Virtual Urgent Care Clinic for their kids, too. Children as young as two years old can be treated for anything from a simple diaper rash to an upper respiratory infection.

We will provide you a doctor's note for school or work when needed and applicable.

If your condition can't be treated online, we’ll refund your money.

Start your 24/7 Virtual Urgent Care visit

Lifestyle woman online quick care tablet
Online urgent care services

We have two convenient 24/7 telehealth options for you to choose from: 

  • Non-Video Visit – answer a few questions online anytime and receive a message from an online doctor later, all without using a webcam.
  • Video Visit – book a same-day appointment and join a video call with a provider.
online services available always
doctors & providers and expanding

“I saved hundreds by not having to go to an Urgent Care, and I got to stay home comfortable on my couch. I was diagnosed in minutes and they sent the prescription to my pharmacy. I will definitely be using this again in the future.”
– Megan, Piney Flats, TN

Conditions we treat online

  • Upper respiratory conditions – including stuffy nose, cough, sore throat, headache, fever, muscle aches and other cold or flu-like symptoms
  • Urinary tract infection – symptoms include pain, burning or feeling of having to urinate more often
  • Dental pain – management of mild to moderate dental pain while waiting to be seen by a dentist. (Narcotic pain medication is not available.)
  • Pink eye – pink eye symptoms include redness, irritation or drainage of the eyes (conjunctivitis)
  • Gastrointestinal conditions – digestive symptoms, such as constipation, diarrhea and mild abdominal pain
  • Allergies – symptoms include stuffy or runny nose, sneezing, eye redness or itchiness of the eyes, ears, nose or throat caused by allergies

Virtual Urgent Care FAQs

Ballad Health has a fully dedicated telehealth staff consisting of nurse practitioners and physician assistants who are prepared to read your responses and reply with a treatment plan. Our telehealth team is supervised by an MD.

If your condition cannot be treated online, we’ll refund the money from your visit.

Non-video visits are a $30 flat fee and we do not bill insurance. If you don't have insurance, no problem – you'll only pay the flat fee.

Video visits are a $49 self-pay flat fee, which you can pay out of pocket or, if you have insurance, the co-pay toward your deductible. Contact your insurance provider for details on coverage and associated fees.

You can pay with a credit card or a health savings account (HSA) card.

You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to medications. And if your condition can't be treated online, you won’t have to pay anything.

We do our best to treat you online, but not every condition can be treated through online visits. If your health concern cannot be addressed through a virtual visit, you may be directed to a clinic for care. If this is the case, you will not be charged for the online visit.

Your health information is completely private through our non-video visit service. All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through non-video visits.

There is a checkbox you can select to request a doctor’s note during your no video telehealth visit. When using the video chat option, be sure to ask your provider for a doctor’s note. If applicable, we would be happy to provide you with one.

Start your 24/7 Virtual Urgent Care visit