Free 24/7 Respond Crisis Hotline for mental health

24/7 Respond Crisis Hotline
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One phone call away – Our crisis line team is only a free phone call away at (800) 366‑1132, 24/7, day and night.

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Immediate support – One of our Respond team members will ask you a few questions to make sure that you’re safe before moving forward.

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Assessment – Based on what you’re experiencing, your case may be reviewed by a 24/7 on-call, board-certified, fellowship-trained psychiatrist near you so that we can get you the help that’s right for you.

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Treatment recommendations – There are different paths for behavioral health treatment, and we will help you navigate and find the mental health service that’s right for you or your loved one. If you need in-person counseling near you, our Walk-in Crisis Center at Woodridge Hospital is a safe, calm and compassionate place to start. Treatments can also include inpatient or outpatient therapy, medication or other supportive services like mental health support groups.

Don’t take any chances—if you are experiencing a physical medical emergency or having thoughts of self-harm, call 911 immediately or follow this link to find the emergency room closest to you. You can also call the National 988 Lifeline.

When to call a crisis line or seek help

Call us anytime. You’ll reach a real person who understands how stressful and uncertain these moments can feel.

We’re here to help you feel supported and to make sure you or your loved one gets the care they need.

When you should call:

  • When having thoughts of self-harm, suicidal ideation or thoughts of harming others
  • During a mental breakdown, acute psychosis (a sudden, short-term break from reality involving delusions, hallucinations and disorganized thinking) or nervous breakdown.
  • When struggling with substance use or addiction, including misuse of alcohol, prescription medications or illicit drugs, which can lead to physical, emotional or behavioral health crises.
  • When experiencing hallucinations, auditory and/or visual, such as hearing voices or seeing things that aren’t there
  • During extreme mental or emotional crisis, including severe toxic and chronic stress
  • Symptoms of deep depression and anxiety lasting longer than 2 weeks, including panic or anxiety attacks
  • Memory or behavior changes due to aging. This is when you or a loved one notice things like memory loss, personality changes, forgetfulness or slowed speech, which can be linked to Alzheimer’s or Parkinson’s.

If these don’t quite fit your situation but you still want to seek help or talk to someone, Ballad Health has other services that can get you the support you need. You can view our other behavioral health services to find the option that’s right for you, whether it's grief counseling near you, anger management therapy or child behavioral therapy.

Please note that the Walk-in Crisis Center at Woodridge Hospital does not treat patients who are detoxing or are dealing with any medical emergency related to the physical body.

Can I call a mental health helpline for a loved one?

Yes. Many people reach out to us because they’re concerned about someone they love – whether that’s an elderly parent, a spouse, a sibling or a neighbor. You don’t have to wait until things feel unmanageable to call. Sometimes it helps just to have someone listen and guide you through the next steps.

You might call our crisis helpline for a loved one if:

  • They are showing signs of memory loss, confusion or personality changes and you’re unsure how to respond.
  • They are dealing with anxiety, depression or emotional distress but won’t reach out for help themselves.
  • You’re feeling overwhelmed as a caregiver and need tools to cope with the stress.
  • You want advice on how to talk to them about getting professional care.
  • You’re worried about their safety, health or isolation, especially if they’re older or living alone.
  • You simply need a safe, confidential space to share your concerns with someone who understands.

Our trained team will listen without judgment and provide practical strategies, whether that’s helping you manage your own emotions, find resources or learn effective ways to support your loved one.

If you believe your loved one is in immediate danger of harming themselves or others, call 988, the National Suicide & Crisis Lifeline for help.

Emergency counseling with a licensed mental health counselor

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Immediate, confidential support

You’ll talk on the phone with our trained mental health counselors, and our compassionate crisis team will listen to your concerns and provide judgement-free understanding.

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Guidance on next steps

Our team will recommend the best behavioral health treatment option for your situation, whether that’s inpatient or outpatient care for conditions like clinical depression, anxiety attacks or overwhelming stress.

Frequently asked questions about our mental health hotline

The 24/7 Respond Crisis Hotline is here to help you or a loved one in your time of need. 

You should call the 24/7 Respond Crisis Hotline if you or a loved one are in crisis and need help from a mental health professional now. This is a great option if you need help but you are unable to drive or make it safely to the Walk-in Crisis Center.

We are here to listen and point you in the right direction if you are experiencing any of the following thoughts or emotions and need help now:

  • Suicidal thoughts
  • Thoughts of harming someone else
  • Depression or anxiety
  • During a mental breakdown
  • During extreme mental or emotional crisis
  • If you or a love one experience symptoms of Alzheimer’s or Parkinson’s like memory loss, changes in behavior or slowed speech

If you feel in immediate danger of harming yourself or others, please call 988, the National Suicide & Crisis Lifeline, right away.

A crisis helpline is a free phone service you can call when you're feeling overwhelmed, scared or unsure what to do. Caring people are there to listen and help you feel safe. The 24/7 Respond Crisis Hotline is free, confidential and available 24/7. Our trained team will listen with compassion, help you talk through what’s going on and connect you to the right support — for yourself or for someone you’re concerned about.

Anyone can call the 24/7 Respond Crisis Hotline. It is open to everyone who needs help — any time, day and night.

Yes, you can call the 24/7 Respond Crisis Hotline if you need help with a family member. Our team is here to help you through next steps if your loved one is experiencing anxiety, depression or they are elderly and confused as a result of Alzheimer’s or dementia.

Yes, your call will be private. No one will know you called unless you tell them.

You’ll speak to two people during your call. The first team member you talk to will help make sure you’re not having a medical emergency that would require you to go the closes ER or call an ambulance.

Once we’ve made sure you’re safe, you’ll speak to a trained psychiatrist. This team member is here to help you get the care that’s right for your situation.

This service is completely free to the public.

Frequently asked questions about mental health

Not sure if you’re experiencing something like anxiety or depression? Learn more about the common symptoms of mental health conditions.

Nervous breakdowns are when feelings for stress, depression or anxiety become overwhelming to the point that they affect your emotional, physical and mental well-being to the point that day-to-day life has become a challenge. If you’re going through a nervous breakdown, you might be experiencing some or all of the following symptoms:

  • Feelings of paranoia, anxiety or severe depression that don’t seem to go away
  • Irritability or getting angry easily
  • Missing appointments, commitments or losing interest in your hobbies
  • Difficulty focusing
  • Distancing yourself from your support system, like family or friends
  • Thoughts of self-harm or harming others

If these symptoms are making life feel overwhelming, the 24/7 Crisis Hotline is here to listen and get you the help you need.

*Symptoms of a nervous breakdown vary from person to person. You may be experiencing one, all or none of the symptoms listed above. Regardless, our team is here to listen when you need to talk and make sure you get the help you need.

An anxiety attack can feel overwhelming and scary. You might feel your heart rate increase, have difficulty breathing or feel dizzy. Some people feel like they are losing control or going crazy. You might also feel very worried or afraid, even if there is no real danger. These feelings usually go away after a while, but they can be very upsetting while they last.

Symptoms of an anxiety attack:

  • Rapid heartbeat
  • Sweating
  • Trembling or shaking
  • Shortness of breath
  • Feeling dizzy or lightheaded
  • Chest pain or discomfort
  • Nausea or stomach upset
  • Numbness or tingling sensations
  • Chills or hot flashes

*Symptoms of an anxiety attack vary from person to person. You may be experiencing one, all or none of the symptoms listed above. Regardless, our crisis team is here to listen when you need to talk and make sure you get the help you need.

Clinical depression, also called major depressive disorder, is a serious medical condition that affects how a person feels, thinks and handles daily life. It’s more than just feeling sad or going through a tough time. Clinical depression lasts for at least two weeks and can make everyday tasks feel overwhelming.

It’s important to know that depression is treatable. Many people feel better with support, therapy or medication.

Symptoms of depression:

  • Feeling very sad, empty or hopeless
  • Losing interest in things you used to enjoy
  • Sleeping too much or too little
  • Feeling tired or having low energy
  • Changes in appetite or weight
  • Trouble concentrating or making decisions
  • Feeling worthless or guilty
  • Moving or speaking more slowly than usual
  • Feeling anxious or restless
  • Thinking about death or suicide

If you feel in immediate danger of harming yourself or others, please call 988, the National Suicide & Crisis Lifeline, right away.

Based on your call, our behavioral health team will suggest a treatment path forward.

Treatments can include therapy, medication, group sessions and other supportive services. The length of treatment varies based on your unique needs.

Inpatient mental health facility stays can last a few days to several weeks, while outpatient care can continue for months or even longer. We’ll work with you to create a comprehensive treatment plan tailored to your needs and help you feel confident in your care.

After you’ve talked with a mental health specialist, the next step is coming in for either inpatient or outpatient treatment.

Inpatient services involve staying at a psychiatric hospital or facility near you to receive 24/7 care for mental health issues. This is usually for more severe conditions that need constant supervision for your health and safety. In these instances, we’re here every step of the way to help you through your time of crisis.

Outpatient services are a good option for less severe conditions or ongoing therapy. Our team will connect you with a mental health specialist so you can start your care journey. You’ll live at home and continue your daily life while visiting a mental health clinic or hospital for treatment. We aim to make all outpatient treatment as convenient and supportive as possible to help you get the care you need.

Mental health services near you, available 24/7

Visit the Walk-in Crisis Center

If you feel unsafe or need someone to talk to, the Walk-in Crisis Center in Johnson City, TN offers in-person therapy and mental health care 24/7.

Whether you’re struggling with feeling overwhelmed, severe depression or anxiety attacks, our behavioral health specialists, counselors and therapists are here to listen to you and help you get the care you need.

Call the free 24/7 Respond Crisis Hotline

If you’re not in immediate danger but need help deciding your next step and want to talk to someone, our depression and mental health hotline is an easy way to take the first step. 

This free crisis phone line for mental health is completely confidential, and we want you to feel safe if you decide you want to call our team.