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24/7 walk-in mental health clinic near you in Johnson City, TN
If you need someone to talk to because you or someone you know is struggling with feeling overwhelmed, severe depression, anxiety attacks or the weight of a traumatic experience, we’re here for you. Our Walk-in Crisis Center at Woodridge Hospital in Johnson City, Tennessee, provides a safe, calm and supportive space where you or a loved one can find immediate help and understanding.
Our doors are open 24 hours a day, 7 days a week – no appointment needed. Our staff of licensed mental health counselors and doctors offer support and care for people of all ages, regardless of the time of day or the challenges being faced.
We’re here to listen, support and guide you toward the care and resources you need to feel safe and start healing.
When to seek help
- When experiencing suicidal thoughts, ideation or a preoccupation with suicide (when you’re having thoughts of harming yourself)
- When experiencing homicidal ideation (when you’re having thoughts of harming someone else)
- During a mental breakdown, acute psychosis or nervous breakdown
- When experiencing hallucinations, auditory and/or visual, such as hearing voices or seeing things that aren’t there
- During extreme mental or emotional crisis, including severe chronic stress
- Depression and anxiety lasting longer than 2 weeks, including panic or anxiety attacks
If these don’t quite fit your situation but you still want to seek help or talk to someone, Ballad Health has other services that can get you the support you need. You can view our other behavioral health services to find the option that’s right for you.
Please note that the Walk-in Crisis Center at Woodridge Hospital does not treat patients who are detoxing or are dealing with any medical emergency related to the physical body.
If you are experiencing a physical medical emergency, call 911 immediately or follow this link to find the emergency room closest to you.
Our treatment center & care team
- 24/7 coverage – Our team is available 24/7 to help you get the care you need without having to wait in a crowded, loud emergency room.
- Triage room for support – When you visit our mental health facility, you’ll be taken to a quiet, calm space where one of our team members will help you get settled into your own evaluation room quickly.
- Eight evaluation rooms – Our rooms are designed with both your comfort and safety in mind. Each of our evaluation rooms features a bed, chair, desk and TV, as well as blinds for privacy inside the room, to make sure you have everything you need to feel safe and secure while you wait.
Our care team:
- Registered nurses are on site to check your vitals to make sure that there isn’t a medical issue going on that might need treatment at an emergency room.
- Behavioral health specialists will listen and determine the best next steps to getting you the care you need.
Emergency counseling with a licensed mental health counselor
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Immediate support
You’ll talk with our trained counselors, and our compassionate team will listen to your concerns and provide judgement-free understanding.
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Guidance on next steps
Our team will recommend the best treatment option for your situation, whether that’s inpatient or outpatient care.
Virtual tour of our walk-in behavioral health clinic
Watch the video below to take a virtual tour of the Walk-in Crisis Center at Woodridge Hospital. You’ll meet our administrator, John Betts, and see how our crisis center is here to help you in your time of need.
What to expect from your visit
If you’re feeling overwhelmed all the time, struggling with chronic stress, searching for ways to stop panic attacks or dealing with anxiety that lasts for hours or days, the Walk-in Crisis Center is here to help.
Our treatment center care team offers support for those who need immediate help in Johnson City.
- Arrive at the Walk-in Crisis Center, located at Woodridge Hospital: You’ll walk into a safe, supportive environment. We’ll take you to one of our eight private exam rooms, so you don’t have to experience a noisy waiting room when you’re in crisis.
- Medical examination: One of our RNs will check with you for any immediate medical concerns to make sure you don’t need to go the emergency room.
- Meet with a licensed behavioral health professional: You’ll meet with one of our team members in a calm, private room. You are welcome to bring a family member or friend with you for support. Our team member will ask questions to ensure you’re safe and not a harm to yourself or others.
- Personalized treatment recommendation: We will either recommend inpatient admittance or outpatient coordination. Not sure what this means? Learn more in our FAQ section. A behavioral health team member will help you navigate next steps, answer any questions and make sure you feel confident in your treatment plan.
Frequently asked questions about the Walk-in Crisis Center
The 24/7 Walk-in Crisis Center is in the same building as Woodridge Hospital, an inpatient facility. Depending on your unique situation, the 24/7 Walk-in Crisis Center can refer you to inpatient services at Woodridge Hospital or to outpatient mental health services after you’re out of crisis so that you can continue your care journey.
Inpatient services involve staying at a psychiatric hospital or facility to receive 24/7 care for mental health issues. This is usually for more severe conditions that need constant supervision for your health and safety. In these instances, we’re here every step of the way to help you through your time of crisis.
Outpatient services are a good option for less severe conditions or ongoing therapy. Our team will connect you with a mental health specialist so you can start your care journey. You’ll live at home and continue your daily life while visiting a mental health clinic or hospital for treatment. We aim to make all outpatient treatment as convenient and supportive as possible to help you get the care you need.
Treatments can include therapy, medication, group sessions and other supportive services. The length of treatment varies based on your unique needs.
Inpatient stays can last a few days to several weeks, while outpatient care can continue for months or even longer. We’ll work with you to create a comprehensive treatment plan tailored to your needs and help you feel confident in your care.
Many insurance plans cover both inpatient and outpatient behavioral health services. It's best to check with your insurance provider for specific details. Our team is also here to help you navigate insurance questions.
Yes, you can absolutely bring a family member or friend for support. Having someone with you can provide comfort when you’re in crisis.
We’re here to make your stay as comfortable and safe as possible. In case your situation requires inpatient care, we recommend bringing your prescribed medications and the following clothing items:
- Three changes of clothes (shirts, pants and underwear)
- One pair of pajamas
- Two pairs of shoes
- One pair without strings that must have backs on the shoes
- One pair of bedroom shoes (no sandals or Crocs)
We will provide you with all the necessary hygiene products
We have a security check-in to make sure that there aren’t any items that could harm you or someone else. You will walk through a metal detector to ensure you do not have any weapons on your person. If you’re admitted to inpatient care, your personal belongings will be placed in a locker to keep them safe while you’re staying with us.
For your safety and the safety of others, the following items not permitted in the Walk-in Crisis Center or Woodridge Hospital:
- Knives
- Guns
- Weapons
- Jewelry
- Keys
- Lighters
- Laptops/tablets
- Mirrors
- Makeup
- Stuffed animals
- Electronics, laptops and tablets
- Spiral notebooks, pens and pencils
- Alcohol
- Illicit drugs
- Perfume or cologne
- Hygiene products
- Underwire bras
- Pantyhose
- Purses
- Belts
- Shoestrings
- Hoodies
- Glass containers
- Food or drinks
Items considered contraband are those items that would or could be a safety risk for you or for other patients. Items may be considered contraband if the item has the potential to be used to harm one’s self or other patients or if the presence of the item has the potential to distract patients from engaging in therapy
Family support is important, and we encourage it whenever possible. The Walk-in Crisis Center allows your family or friends to sit with you while you’re waiting to learn if you’ll transfer to inpatient care or will leave for outpatient care.
If you are transferred to inpatient care at Woodridge Hospital, there are visiting hours and guidelines to follow for family members.
After your visit, we’ll help you create a follow-up plan so you can take the next steps on your healthcare journey. This may include outpatient services or a referral to a behavioral health specialist. Our goal is to ensure you have the ongoing support and care you need to live a happy, fulfilled life.
We do not accept patients who are actively going through the early stages of detox. We recommend that you go to the emergency room to detox.
If you are experiencing a physical medical emergency or detoxing, call 911 immediately or follow this link to find the emergency room closest to you.
All of Ballad Health’s facilities are tobacco- and vape-free, so once you’re in the Walk-in Crisis Center you won’t be able to smoke.
Contact us
If you have any questions about the facility and you’re not actively in crisis or an emergency, call us at (423) 431‑7182, and our team would be happy to help you.
Free 24/7 Respond Crisis Hotline for mental health
If you or someone you know is in immediate need of someone to talk to, you can call our free, confidential phone line. This mental health hotline is here day or night for anyone dealing with thoughts of suicide, crippling anxiety or depression, panic attacks and more.
You can reach our crisis counseling team by calling 1‑800‑366‑1132. One of our team members will talk with you to discuss how you’re feeling and help you get the care you need.
