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Connected Care Telehealth


Connect to your doctor online in real-time – no matter where you are

Access top-quality care from the comfort of your own home with Ballad Health's medicine program.

Connected Care is our comprehensive telehealth service that uses a variety of technologies to connect you and your healthcare providers, regardless of your location.

With our telemedicine services, you can use your desktop computer, laptop, tablet or smartphone to speak with your doctor about a variety of conditions and concerns.

Our telehealth services

Ballad Health has been offering telehealth resources for our patients since 2014, when we began offering tele-stroke services in six of our facilities.

From those beginnings, our use of telemedicine technology has expanded to include a variety of medical services and specialties, including:

  • Virtual urgent care – You and your family can access on-demand care for illnesses, such as the cold or flu*; ear and eye infections; sinus infections and strep throat; sprains and strains; and UTIs.
  • Pediatrics – As part of the Niswonger Children's Network, over 100 schools are currently connected to Ballad Health via telehealth, providing care and diagnostics that keep children healthier and in the classroom. Ballad Health also utilizes teleheath in each of its emergency departments to connect with pediatric specialists at Niswonger Children's Hospital.
  • Neonatology – With the region's neonatal intensive care unit (NICU) located at Niswonger Children's Hospital in Johnson City, Ballad Health's tele-neonatology services enable neonatologists and maternal-fetal experts to virtually care for sick and premature newborns at Holston Valley Medical Center, Bristol Regional Medical Center and Indian Path Community Hospital.
  • Outpatient care – Telehealth options are offered for multiple physician specialties, which means patients in remote and rural areas in our region can connect with Ballad Health providers for a variety of conditions, ranging from diabetes and endocrinology care to high-level cardiology and cancer services.
  • Behavioral health – By enabling telehealth services for behavioral health, we can open our crisis management, therapy and inpatient behavioral health programs to reach into underserved communities that lack dedicated facilities for mental health and well-being.
  • Hospital-based care – Telehealth technology has allowed our providers to collaborate and bolster care for patients with a variety of needs, including the tele-ICU, tele-stroke and other high-risk services. Through the virtual health programs, specialty providers – regardless of location – can ensure their expertise is utilized for any patient who needs them.
  • Employee assistance program – Serving more than 15,000 Ballad Health team members and physicians, the employee assistance program is a free-of-charge service for Ballad Health team members to receive counseling and therapy services for a range of needs, including family and marital counseling, post-traumatic stress disorder and ADHD screening.

*See the Telehealth Urgent Care Clinic page for restrictions.

Over 300 providers are available online

Most recently – during the coronavirus disease 2019 (COVID-19) pandemic – Ballad Health has expanded the Connected Care telehealth program to include more than 300 Ballad Health Medical Associates providers and specialty physicians.

This program has expanded access to medical care for thousands of existing patients and new patients, offering an easy way to connect with a provider during this troubling time.

It also helps us protect patients like you, as it reduces your potential exposure to COVID-19.

Use your smartphone, desktop, laptop or tablet

Connected Care utilizes VisuWell, a cloud-based virtual health platform, that connects patients with Ballad Health providers using a device with an internet connection, such as a smartphone, laptop, tablet or desktop computer.

Safe, secure and easy

Our telehealth program allows patients to safely access the care they need. It reduces wait times for patients who need in-person services, while offering those who live in rural areas a convenient alternative to visiting the doctor's office.

How to use telehealth services at Ballad Health

  1. If you are already seeing a Ballad Health Medical Associates provider, please call your doctor to see if Connected Care is an option for them. Please note that if any of your visit requires any type of physical interaction with your provider, a telehealth visit cannot be scheduled.
  2. If you're a new patient or urgent care patient, you can call (423) 224-3950 to speak with a patient services representative and schedule an appointment. Urgent care patients can also book an appointment online.
  3. When you reach out to patient services, your representative will make sure you have a working email address, access to the internet and a device that can use the internet, which features a front-facing camera and microphone.
  4. Once your appointment is set you will be sent an email containing details about the date and time of your virtual visit. The email will also contain a link to join the Connected Care call with your provider. Leading up to the visit, you will also receive email reminders about the telehealth call.
  5. At the time of your appointment, you will click the link contained in the email. This opens the telehealth platform and begins the Connected Care visit with your physician.

What to expect

Before your appointment, you can read our Pre-Appointment Checklist to ensure you have the right equipment and technology to support your visit.

You'll need to make sure your internet connection is working and that you have a compatible device, whether that's a smartphone, computer or tablet.

If you're using a smartphone or tablet, you'll need to download the Ballad Health app from the App Store (iPhone and iPad users) or Google Play (Android users).

Questions about telehealth?

Find answers to the most common questions about our telemedicine services and resources.

Learn More