Virtual Urgent Care Clinic from Ballad Health Connected Care™

The Virtual Urgent Care Clinic is a cloud-based, telehealth platform that gives you the ability to connect directly to your healthcare provider using your desktop computer, laptop, tablet or smartphone.

This urgent care telemedicine service offers on-demand access to care for a number of common illnesses (which you can read about below).

Please note that some consultations may require a visit to a local clinic for testing or to confirm a diagnosis.

Conditions we treat

Illnesses we treat through Ballad Health’s Virtual Urgent Care Clinic include:

• Cold and flu*, including fever, sore throat and cough
• Eye infections
• Headaches
• Insect or animal bites
• Minor burns, cuts and rashes
• Sinus infections and strep throat*
• Sprains and strains
• Urinary tract infections

Read more about conditions we can potentially treat through telehealth urgent care.

*Flu and strep throat consultations require a visit to a local clinic, where a rapid test can be performed to confirm diagnosis.

When is it best to visit a clinic in person?

When testing is necessary 

Telehealth is not a replacement for going to a physical urgent care location for conditions that require testing or diagnostics.

If your condition is not listed here, please visit an urgent care clinic near you.

And as noted above, flu and strep throat cases may also require an in-person visit.

Very young children

Infants and children ages 3 and under should be taken to a pediatrician, family doctor or urgent care clinic.

Telehealth urgent care hours

Virtual Urgent Care Clinic is open every day.

• Monday through Friday, 8 a.m. to 8 p.m.
• Saturday & Sunday, 8 a.m. to 6 p.m.

Fees

For just a $30 flat fee, the Virtual Urgent Care Clinic lets you connect to a provider from the comfort of your home.

This $30 flat fee is cheaper than a typical urgent care visit – whether you’re paying cash only or the out-of-pocket fee toward your deductible.

Your telehealth urgent care visit will include an online diagnosis and prescription, if necessary.

Billing note: Connected Care or the Virtual Urgent Care Clinic name will not appear on your bill. Instead Ballad Health Urgent Care at Colonial Heights will be noted as the billing department.

Start your telehealth urgent care visit

Call (423) 224-3950 to start a virtual visit – only if you are not at risk and in a safe location!

If you have symptoms of heart attack or stroke, or feel that you are in danger, call 911 or go to the nearest emergency room (ER) immediately.