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Telehealth Urgent Care Clinic


Skip the wait and connect to our virtual urgent care

tele-urgent care monitor and cross iconWith Ballad Health's virtual urgent care, you can connect directly to a local healthcare provider using your desktop computer, laptop, tablet or smartphone – all from the comfort of your own home.

Our online urgent care is a cloud-based telehealth platform that offers on-demand access to care for several common illnesses and conditions.

The Ballad Health virtual urgent care only charges a $49 flat fee for all appointments.*

*Please note that some consultations may require a visit to a local urgent care clinic for testing or to confirm a diagnosis. The urgent care fee does not include the cost of medication, additional required in-person testing and/or diagnostics.

Schedule a Virtual Visit

Conditions we treat

The Connected Care virtual urgent care clinic treats a variety of illnesses and injuries, including:

  • Arthritis flares
  • Athlete's foot
  • Cold and flu*, including fever, sore throat and cough
  • Cold sores
  • Eye infections or discharge
  • Gastroenteritis
  • Gout
  • Headaches (Limited, based on your history, symptoms and exam)
  • Head lice
  • Heartburn
  • Impetigo
  • Insect or animal bites
  • Medication refills for chronic conditions**
  • Mild asthma exacerbations
  • Minor back pain (not associated with trauma)
  • Minor burns, cuts and rashes
  • Motion sickness (if you need a prescription prior to travel)
  • Poison ivy/oak
  • Recurrent genital herpes (not new onset)
  • Ringworm
  • Scabies
  • Seasonal allergies
  • Shingles
  • Sinus infections and strep throat*
  • Skin abscess or wounds
  • Skin and vaginal yeast infections
  • Sprains and strains***
  • Swimmer's ear
  • Tooth infection or pain
  • Urinary tract infections (women only)

Learn more about other conditions we can potentially treat through telehealth urgent care.

If you have symptoms of heart attack or stroke, or feel that you are in danger, call 911 or go to the nearest emergency room (ER) immediately. Please visit an emergency room if you are experiencing shortness of breath or chest pain.

*Flu and strep throat consultations require a visit to a local urgent care clinic where a rapid test can be performed to confirm diagnosis.

**Medication refills for controlled medications are not available through the virtual urgent care clinic.

***Sprains and strains consultations might require a visit to a local clinic for a physical examination.

In-person visits

You may need to visit a local urgent care when testing or diagnostics is necessary to confirm your diagnosis.

If your condition isn't listed here, please visit an urgent care location near you.

Virtual urgent care fees

For just a $49 flat fee, the virtual urgent care clinic lets you skip the wait and schedule an appointment to a provider from the comfort of your own home.

You can choose to pay the $49 fee out of pocket or the co-pay toward your deductible if you have insurance. Contact your insurance provider for details on coverage and associated fees.

Your virtual urgent care visit will include a diagnosis and – if necessary – prescriptions. Please note that the $49 out-of-pocket fee does not include the cost of medication, additional required testing or diagnostics.

Billing Note: Connected Care or the Virtual Urgent Care Clinic name will not appear on your bill. The billing department noted will be the Ballad Health Urgent Care at Colonial Heights.


The virtual urgent care clinic is open every day.

  • Monday through Friday, 8 a.m. to 8 p.m.
  • Saturday and Sunday, 8 a.m. to 6 p.m.

Book an appointment

Schedule your virtual urgent care appointment

You can schedule your telehealth visit by clicking below or calling (423) 224-3955.