COVID-19 information

Safety precautions for your visit

When you visit Ballad Health Medical Associates Urgent Care, you will be:

• Screened for potential signs of illness
• Required to wear a cloth face covering, which you will need to provide for yourself
• Allowed to have 1 visitor with you

Think you might have COVID-19?

Please call 833-822-5523 to be screened if you are concerned you may be ill with COVID-19. This Ballad Health Nurse Connect line is active 24 hours a day, 7 days a week.

Learn more about coronavirus disease 2019.

Think you might have COVID-19?

Please call 833-822-5523 to be screened if you are concerned you may be ill with coronavirus disease 2019 (COVID-19). This Ballad Health Nurse Connect line is active 24 hours a day, 7 days a week.

Find more information about COVID-19.

Think of us for all your non-life-threatening injuries and illnesses.

Why wait in an emergency room and get charged a higher fee for a minor illness or injury?

You can receive quick care today – even after hours – from Ballad Health.

Volunteer Parkway clinic hours

• Monday through Friday – 8 a.m. to 8 p.m.
• Saturday and Sunday – 10 a.m. to 6 p.m.

Holiday hours

• New Year’s Eve – 8 a.m. to 6 p.m.
• New Year’s Day – regular hours
• Memorial Day – 8 a.m. to 4 p.m.
• Independence Day – 8 a.m. to 4 p.m.
• Labor Day – 8 a.m. to 4 p.m.
• Thanksgiving Day – closed
• Christmas Eve – 8 a.m. to 2 p.m.
• Christmas Day – closed

Clinic location

We are located on the Volunteer Parkway where the Med-One clinic used to be, near the Volunteer Parkway Imaging Center, about 15 minutes from Bristol Motor Speedway and Bluff City.

Why choose our urgent care?

Our urgent care clinic offers you and your family:

• Extended weekday and weekend hours – especially helpful when your primary care doctor can’t squeeze you in or isn’t available after hours
• Walk-in clinic convenience – no need for an appointment
• No costly ER fees – urgent care copayment amounts that are usually less than ER copays

The clinic also provides services such as:

• On-site lab services
• Occupational medicine services
• Flu shots
• Sports physicals and school physicals

What conditions can be treated at urgent care?

Urgent care clinics are a great option when you need medical help for non-emergency issues, such as:

• Cold and flu symptoms, including fever and chills, cough, headache and sore throat
• Sinus infections and strep throat
• Sprains and minor bone fractures
• Ear and eye infections
• Small cuts, minor burns or skin rashes
• Urinary tract, pelvic and other minor infections
• Animal or insect bites

When should you go to the ER?

Emergency rooms are open 24 hours a day, seven days a week for life-threatening emergencies, traumas and major medical conditions.

Symptoms such as chest pain, difficulty breathing, uncontrollable bleeding, loss of consciousness, sudden changes in vision and coughing or vomiting blood – to name a few important ones – are signs you need to get to an ER.

Don’t take any chances – in case of an emergency, call 911 immediately.