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Contact Us

We’re listening.

In case of a medical emergency, call 9-1-1 immediately.

If you have any feedback or need to get in touch with us, we want to hear from you.

Below are some of the ways you can contact us.

Connect to our virtual urgent care

Ballad Health's virtual urgent care lets you connect directly to a local healthcare provider using your desktop computer, laptop, tablet or smartphone.

Our virtual urgent care only charges a $49 flat fee for all appointments.

Schedule a Virtual Visit

Learn more about our virtual urgent care clinic.

24/7 intervention help line

Call the Respond help line at 1-800-366-1132 – no matter what you've done or what life’s done to you.

You aren’t alone. We’re here to listen, any day, any time.

Billing questions

If your bill has a guarantor number, please call (423) 408-7400 between 8 a.m and 4:30 p.m. Monday through Friday.

If your bill has an account number, not a guarantor number, please call (423) 431-1700 between 8 a.m and 4:30 p.m. Monday through Friday.

Or you can pay your Ballad Health bill online.

Send a message online

Use the form below to send a message to our customer service team.

Before sending a message, please note:

  • We cannot address medical emergencies through this form. If you think you might be experiencing a life- or limb-threatening emergency, please call 911 immediately or go to the nearest ER.
  • We can’t give you medical advice online. If you have questions related to personal health information, please contact your doctor’s office directly, or call our Consumer Call Center at 1-833-8-BALLAD (833-822-5523).
  • Information sent electronically is generally not secure. To protect your privacy, please do not use this form to send personal, private or confidential information, such as details about your medical conditions, test results, prescriptions or Social Security numbers.


Due to the COVID-19 crisis, you may experience delays in receiving a response.

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.