Making treatment for minor illness and injury even safer

Your safety is our priority. In the COVID-19 pandemic, we were driven to create new services and processes that will forever improve and safeguard your care journey, including:

• Virtual waiting rooms, so you can remain in your car until your appointment time
• Screenings to check everyone who comes in for signs of illness
• Face coverings, for every patient, visitor and team member
• Frequent cleaning and disinfecting of every public and patient care area
• Public areas carefully designed to provide ample space between people
• Telehealth options that reduce your wait time, eliminate the need for travel and make it even faster and simpler to get the care you need

Think you might have COVID-19?

Please call 833-822-5523 to be screened if you are concerned you may be ill with COVID-19. This Ballad Health Nurse Connect line is active 24 hours a day, 7 days a week.

Think of us for all your non-life-threatening injuries and illnesses.

Why wait in an emergency room and get charged a higher fee for a minor illness or injury?

You can receive quick care today – even after hours – from Ballad Health Medical Associates Urgent Care.

Kingsport clinic hours

• Monday through Friday – 8 a.m. to 8 p.m.
• Saturday – 8 a.m. to 6 p.m.
• Sunday – 10 a.m. to 6 p.m.

Holiday hours

• New Year’s Eve – 8 a.m. to 6 p.m.
• New Year’s Day – regular hours
• Memorial Day – 8 a.m. to 4 p.m.
• Independence Day – 8 a.m. to 4 p.m.
• Labor Day – 8 a.m. to 4 p.m.
• Thanksgiving Day – closed
• Christmas Eve – 8 a.m. to 2 p.m.
• Christmas Day – closed

Clinic location

We’re located at the Eastman Outpatient Campus on Stone Drive, offering X-rays, lab work and occupational medicine services.

About 15 minutes from Church Hill; less than 20 minutes from Gate City, Virginia.

Why choose our urgent care?

Our urgent care clinic offers you and your family:

• Extended weekday and weekend hours – especially helpful when your primary care doctor can’t squeeze you in or isn’t available after hours
• Walk-in clinic convenience – no need for an appointment
• No costly ER fees – urgent care copayment amounts that are usually less than ER copays

The clinic also provides services such as:

• On-site lab services
• Occupational medicine services
• Flu shots
• Sports physicals and school physicals

What conditions can be treated at urgent care?

Urgent care clinics are a great option when you need medical help for non-emergency issues, such as:

• Cold and flu symptoms, including fever and chills, cough, headache and sore throat
• Sinus infections and strep throat
• Sprains and minor bone fractures
• Ear and eye infections
• Small cuts, minor burns or skin rashes
• Urinary tract, pelvic and other minor infections
• Animal or insect bites

When should you go to the ER instead?

Emergency rooms are open 24 hours a day, seven days a week for life-threatening emergencies, traumas and major medical conditions.

Symptoms such as chest pain, difficulty breathing, uncontrollable bleeding, loss of consciousness, sudden changes in vision and coughing or vomiting blood – to name a few important ones – are signs you need to get to an ER.

Don’t take any chances – in case of an emergency, call 911 immediately.

Ballad Health also offers clinics in Colonial Heights, Gray and other urgent care locations across the Tri-Cities region.