MyChart Proxy Access for Adults

There may be times when you need help managing your healthcare, or when someone you care about needs your help with theirs. Whether it’s coordinating appointments with a partner or supporting a loved one with a complex diagnosis, having access to the right information can make a difference.

MyChart proxy access lets an adult give a trusted person access to certain information and features in their MyChart account.  

A proxy may be a family member, friend, caregiver or another trusted adult. They use their own MyChart account and login information to access the information that’s been shared with them.

What can a MyChart proxy do?

MyChart account holders with proxy access can view the patient’s healthcare information on their own MyChart dashboard, using their usual login information.

A MyChart proxy can see updates about their loved one’s healthcare in their own feed. They can also:

  • View medications
  • Schedule and view appointments
  • Read messages and send messages to healthcare providers
  • View test results
  • Request prescription refills
Granting proxy access

Granting proxy access is an important decision. By giving someone access to your MyChart account, you’re allowing them to help manage certain aspects of your healthcare and view private health information.

 

Before sharing access, consider whether you’re comfortable with that person seeing and helping manage your information. 

 

If you have questions about whether proxy access makes sense for your situation, talk with your healthcare provider.

How to give someone proxy access to your MyChart account

You can grant someone proxy access to your MyChart account online on your phone or desktop computer.

  1. Log in to MyChart online or in the MyChart mobile app.
  2. Click or tap on the main menu.
  3. Scroll down and select Sharing Hub
  4. Click or tap Family member, close friend, or caretaker
  5. Select Manage ongoing access to your MyChart account
  6. Click or tap Invite friends or family
  7. Enter basic details, such as the person’s name, email address, and which level of access you’d like to share.
  8. Send the invitation.

How to accept a MyChart proxy invitation

If someone invites you to be their MyChart proxy, you’ll receive an invitation by email.

  1. Click or tap Accept Invitation in the email.
  2. Follow the prompts to verify the patient’s information and complete your access.

Learn more about MyChart proxy access

Sometimes, you may need to manage healthcare information for someone who isn’t able to give you adult proxy access.
Pediatric proxy access

 Manage your child’s healthcare using your MyChart login information. 

Learn About Pediatric Proxy Access
Caregiver proxy access

Access MyChart for a patient who may not be able to manage their own account. 

Learn About Caregiver Proxy Access

Frequently asked questions about proxy access for adults

Yes. Both the patient and the proxy must have individual MyChart accounts, unless the patient is a minor. If the patient is a minor, the proxy must have a MyChart account and request pediatric proxy access from the patient’s provider.

No. You shouldn’t give another person your username, password or verification code.  

When a patient appoints someone as a proxy, the proxy uses their own username and password to log in to MyChart, where they can view the patient’s information.

Yes. You can add multiple proxies through the Friends and Family Access Dashboard:

  • Select Invite friends or family.
  • Fill out the form. You’ll need your proxy’s name and email address.
  • Send the invitation to your chosen proxy.  
  • Repeat these steps for each additional proxy you’d like to invite. 

Ballad Health currently supports one level of MyChart proxy access. Proxy access in MyChart through Ballad Health allows proxies to view test results, use scheduling tools and message providers directly on behalf of the patient. Proxy access does not enable proxies to make healthcare decisions for the patient.

You can remove someone’s proxy access through the Friends and Family Access dashboard in the MyChart app.

MyChart proxy access alone doesn’t allow someone to make medical decisions for you. It allows another person to view or help manage permitted information and features in MyChart.

Separate legal arrangements are needed for someone else to make medical decisions for another person, such as healthcare power of attorney, guardianship or conservatorship.

View More MyChart FAQs

Need help with MyChart access?

If you have questions about MyChart proxy access, it’s best to start by talking to your doctor. Your doctor knows your story and can recommend the most appropriate pathway to MyChart proxy access. 

If you’re having any issues with MyChart, you can also contact our MyChart support team by email at mychartcentral@balladhealth.org or call (866) 517-5873.

For more information and common questions about MyChart, visit our MyChart FAQ page.