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Manage Your Child’s Healthcare with MyChart Proxy Access
Keeping up with your family’s healthcare can mean managing appointments, test results and other important information. MyChart proxy access can help you keep that information in one place.
If you have a MyChart account, you can request proxy access to your child’s healthcare information so that you can manage your family’s care from your MyChart dashboard.
A proxy is an adult who has permission to access a child’s healthcare information in MyChart. For children, this is typically a parent or legal guardian.
How to request access to your child's healthcare information in MyChart
The best way to request MyChart proxy access is to talk to your child’s care team during a visit.
You can also request access to a minor’s record through your MyChart account online.
You’ll need to provide information about the child, their parent or legal guardian and the person requesting proxy access.
Manage pediatric proxy access in MyChart
Several tools for managing your child’s MyChart access are available under Manage friends and family access in MyChart.
From this page, you can request access to a minor’s record, personalize family members or request a restriction to a minor’s record.
To get there:
- Log in to MyChart online or in the MyChart mobile app.
- Open the main menu.
- Scroll down and select Sharing Hub.
- Click or tap Family member, close friend, or caretaker.
- Scroll down to Manage friends and family access.
Request access to a minor’s record through MyChart
You can request access to a minor’s healthcare record through your phone or from your desktop computer.
Once you’re logged into MyChart, navigate to Manage friends and family access. From there, follow the steps below:
- Below Invite friends or family, find “Are you a parent or guardian?” and select Request access to a minor’s record.
- Read the terms and conditions, enter the required information and submit your request.
Personalize family members in MyChart
If you’re managing healthcare information for multiple family members in MyChart, you can use different colors and profile pictures to help tell their information apart.
From Manage friends and family access, select Edit profile under the family member you’d like to customize.
From there, you can change their color or picture.
Request a restriction to a child’s MyChart record
If you believe someone should not have access to a child’s healthcare information, you can submit a request to restrict their access through the MyChart Sharing Hub.
From Manage friends and family access:
- Below Invite friends or family, find “Do you know someone who should not have access?” and select Request restriction to a minor’s record.
- Enter requested information about the minor and the adult whose access you want restricted, along with your contact information and an explanation of your request.
- Select Submit Request.
If you have a question about who has access to your child’s MyChart information, contact your child’s provider or our MyChart support team.
What happens to my proxy access when my child turns 18?
Pediatric proxy access ends when your child becomes an adult.
If your child wants you to continue helping manage their healthcare, they may be able to grant you adult proxy access.
If they can’t grant access themselves, talk with their provider before they turn 18 about what documentation or support might be needed.
Learn more about MyChart proxy access
Sometimes, you may need to share healthcare information among trusted adults.
Adult proxy access
An adult can give a trusted person access to certain information and features in their MyChart account.
Caregiver proxy access
Access MyChart for a patient who may not be able to manage their own account.
Frequently asked questions about pediatric proxy access in MyChart
As of January 1st, 2027, Ballad Health will no longer support MyChart accounts for minors. To access your child's healthcare information using MyChart, set up your own MyChart account and talk to your child's provider for proxy access.
Often yes. We offer housing for mothers with children under 12 when space allows. We’ll discuss the safest option for your family.
Visit our Ballad Health MyChart page to set up your account.
Parents and/or guardians can request access to a child’s MyChart account. Other trusted adults who help manage a child’s healthcare, such as grandparents, can be granted proxy access with parent or guardian approval.
In the state of Tennessee, access to your child's medical records does not change during adolescence. According to state law, parents and guardians are allowed full access to a minor's records until the patient turns 18. When your child turns 18, your proxy access expires.
Talk to your child’s provider if you need to revoke someone’s pediatric proxy access. You can also request a restriction to your child’s record through the Friends and Family Access dashboard in MyChart.
Need help with MyChart access?
If you have questions about MyChart proxy access for your child, it’s best to start by talking to their doctor or pediatrician. Your child’s doctor knows your story and can recommend the most appropriate pathway to MyChart proxy access.
If you’re having issues with MyChart, you can also contact our MyChart support team by email at mychartcentral@balladhealth.org or call (866) 517-5873.
For more information and common questions about MyChart, visit our MyChart FAQ page.