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Cancer Navigators


A FREE service designed to guide patients and families through their cancer journey

Ballad Health’s cancer navigators are here for you.

As you begin your cancer journey, our navigators can help guide you every step of the way. From the initial diagnosis through doctor visits, surgeries, and other treatments, we're here for you whenever you need us. Our cancer navigators can assist with all aspects of your cancer care, including communication with your doctor, transportation, appointment reminders and emotional support. They also can help coordinate support services, such as treatment planning, prosthesis selection and nutrition counseling, and identify resources for spiritual care, financial assistance and other needs that may arise during treatment.

Ballad Health cancer navigators are highly-trained medical professionals and their services are free. If you need to request a navigator to help you with your journey, please call 1-877-778-7486.

Meet our Cancer Navigators

Cancer navigator services

Ballad Health cancer navigators offer help in a variety of ways, providing each patient and their family the individual attention they deserve. These services are offered throughout East Tennessee and Southwest Virginia in the following counties: Carter, Greene, Hawkins, Johnson, Sullivan, Washington and Unicoi in Tennessee; and Dickenson, Russell, Scott, Smyth, Washington and Wise in Virginia.

Navigators can help guide you and your family by:

  • Serving as your personal contact
  • Answering questions about what to expect throughout your care
  • Coordinating appointments and treatments
  • Arranging care between healthcare providers
  • Providing emotional support for you and your caregivers

Our cancer navigators can help coordinate additional resources relevant to your cancer diagnosis, such as:

  • Treatment planning
  • Nutritional counseling
  • Transportation resources
  • Living with cancer: survivorship planning

In addition to patient navigation, our team can connect you to a variety of resources throughout the cancer treatment process and beyond, including:

  • Social workers
  • Pastoral care
  • Support groups
  • Financial assistance
  • Home health, palliative care and hospice


Where is this service offered?
It is offered in the following Tennessee counties: Carter, Greene, Hawkins, Johnson, Sullivan, Washington, and Unicoi; and in the following Virginia counties: Dickenson, Marion, Russell, Smyth, Washington, and Wise.

Does my physician need to request a cancer navigator, or can I contact someone to get this service either for myself or a family member?
Anyone can call 1-877-778-7486 to request a cancer navigator near you or your family member.

Is the cancer navigator service free?
Yes, this is a free service to patients going through a cancer journey.

Web Resources

  • American Cancer Society (ACS) ( Official site videos feature cancer related topics from experts, cancer survivors and caregivers.
  • National Cancer Institute ( Provides accurate, up-to-date, comprehensive cancer information from the U.S. government.
  • | Making a World of Difference in Cancer Care ( The American Society of Clinical Oncology is a professional organization representing physicians of all oncology subspecialties who care for people with cancer.
  • Cancer.Net ( Patient information from the American Society of Clinical Oncology. Includes cancer types, treatments, survivorship, advocacy, resources, podcasts and news. Serves as the government’s principal agency for cancer research.
  • CDC – Cancer Prevention and Control ( CDC works with partners to develop and promote effective ways to prevent and control cancer.
  • NCCN – Evidence-Based Cancer Guidelines ( The National Comprehensive Cancer Network (NCCN), an alliance of the world’s leading cancer centers, is an authoritative source of comprehensive cancer treatment.
  • Chemocare ( Chemotherapy drug information, side effects, health and wellness, other resources.
  • Breast cancer information and awareness ( This 501(c) non-profit organization offering a complete resource for breast cancer, including up-to-date information on the latest treatments and screening tests.
  • Colon Cancer Alliance: Screening, research, patient support ( The Colon Cancer Alliance is the largest national patient advocacy group
  • American Lung Association ( Learn how to improve your lung health. Make efforts toward clean air and smoke-free living. Find facts about lung diseases, such as lung cancer.
  • Leukemia & Lymphoma Society ( Non-profit organization fighting blood-related cancers including leukemia, lymphoma and multiple myeloma. Provides general information.