21st Century Cures Act and MyChart Patient FAQ
Access to your healthcare record and results
Yes. The Cures Act doesn’t change anything about Ballad Health’s protocol for a parent’s or guardian’s access to their child’s health information on MyChart. Parents still need to complete a Child Proxy Request Form at their child’s physician’s office.
Several different methods are used by departments across the health system to help you sign up for your child’s MyChart access:
- Clinic staff might sign you up directly while you’re at the front desk or in the exam room.
- You might receive a MyChart activation code on your After Visit Summary or on a billing statement so you can sign up online.
- You might receive a text message or an email containing an activation code when you come in for a visit.
- You also might be able to use self-signup online to create a MyChart account by matching your information with what’s on file in your medical record or with third-party identity verification.
MyChart features are limited for adolescents ages 12 through 17. Under applicable laws, adolescents may obtain medical care without parental consent under certain circumstances, and consent from the adolescent may be required to release information related to that care to a parent. Due to technical limitations, Ballad Health is currently unable to separate information that would require the adolescent’s consent to release it to the parent from the adolescent’s other information in MyChart.
You may obtain any records of your adolescent child that you are legally entitled to by requesting those records another way. Please visit the Ballad Health website at https://www.balladhealth.org/my-medical-records for other ways to request records. If your adolescent child would not be able to consent to care under any circumstance, as verified by your child’s healthcare provider, continued access to all MyChart features is available.
You can visit the Ballad Health website at https://www.balladhealth.org/my-medical-records for other ways to request your records. However, we encourage you to sign up for a personal MyChart account to see your records, communicate with your provider and access other features to help you manage your health. Click here to learn more about MyChart.