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CNA Training – Frequently Asked Questions

Thank you for your interest in the Ballad Health Nurse Aide Training Program!

COVID-19 information

Enrollment for the upcoming CNA classes are continuing with some variations to prevent the spread of COVID-19. There is a slightly longer time frame for responses to applications due to workplace changes to comply with social distancing.

Applicants will be contacted via the email address on the application within 1-3 business days of application submission. If any changes need to be made to our program schedule, communication will be sent to all applicants via email. Please add to your contacts list to ensure receive all communications for next steps.

Our staff are working hard to answer all questions and update our practices during this unprecedented time.

Please continue to follow recommendations from CDC and community leaders regarding safe practices of handwashing, social distancing, and staying home.

Is there a charge for the CNA class?

No, there is no charge for the Certified Nurse Assistant / Nurse Aide class.

You will be required to purchase student liability insurance before you may attend clinical hours, which will be reimbursed after you complete the course and return the loaned textbook.

Where are classroom hours held?

Classroom hours are held in various locations, depending on which class you apply to.

Johnson City:
Market Street Centre
CNA Classroom
1106 West Market St.
Johnson City, TN 37604

Indian Path Conference Center
2000 Brookside Drive
Kingsport, TN 37600

Greeneville Community Hospital - West
401 Takoma Avenue
Greeneville TN 37743

Bristol Regional Medical Center
Elm/Cedar Classroom
1 Medical Park Blvd.
Bristol, TN 37620

Wexford House:
2421 N. John B. Dennis Highway
Kingsport, TN 37660

Where are clinical hours held?

Clinical rotations and locations are determined at the beginning of each class.

  • The first 16 hours of clinical must be completed in a long-term-care setting, which will be at Wexford House.
  • The last 24 hours of a clinical rotation can be completed at a Ballad Health hospital.
Can I choose which hospital I want to do clinical in? Can I choose which days I'm in the hospital?

Clinical rotations are determined based on the whole class’s needs for location and days. A clinical instructor must be present with a student when in clinical. Days, locations and instructor are coordinated by the lead instructor and coordinator based on input from students and instructors on the first day of class.

Are we really in class 6 full weeks?

The first 2 weeks of a full-time class (Monday through Friday) are in the classroom. After that, you will have a clinical rotation of 5 eight-hour days based on the needs of all students in that class session.

If you are not attending clinical on a day, you will not be in class that day. You will return to the classroom setting after clinical is complete to prepare for the state certification exam.

If I miss a day of class, can I make it up?

It is sometimes possible to make up minimal classroom hours (for example, if you’re late one day due to a doctor’s appointment).

However, to meet the minimum requirements of the program for the state, you must attend 60 hours of classroom time and 40 hours of clinical.

What if I miss a clinical day?

As noted above, 40 hours of clinical time must be completed to meet the minimum state program requirements.

It may be possible to switch a day early in the rotation. However, we cannot guarantee it will be possible.

If you are unable to complete the 40 hours with the class you are in, you may be able to complete hours with the next class, subject to instructor approval.

What do I wear to class?

You may wear business casual attire (no blue jeans) or navy blue scrubs in the classroom setting.

Navy blue scrubs must be worn in the clinical setting.

Practice in the lab is implemented in the classroom setting. Please wear clothing appropriate for performing skills.

Do I have to take the flu shot or other immunizations to participate in the course?

Yes, if you will be attending clinical hours during the months of October, November, December, January, February, March or April you must have the flu shot. If your clinical hours fall during any other month (i.e. not in flu season), the flu shot is not needed.

COVID-19 fully vaccinated status is required to meet the CMS (Centers for Medicare and Medicaid) mandate and will be required for participation in this class.

Other immunizations – such as MMR – may be required, depending on recommendations from your physical. It is your responsibility to provide documentation of any required immunizations before you will be allowed to attend clinical hours.

Can I use my background check or physical from another program?

No, the background check and physical – which includes a drug and nicotine screening – must be completed according to the Ballad Health human resources process.

We do provide you instructions regarding how to complete this in a timely manner, and there is no charge to you.

Have questions about our CNA training program that aren't answered here?

You can learn more about our free CNA training program by visiting our course page, which includes the upcoming class schedule.

If you have any other questions about the program, you can contact us by emailing or calling (423) 431-2622.