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24/7 Virtual Urgent Care: No Video
No wait. No appointment.
Simply answer some questions online about your symptoms, and we'll follow up with a treatment plan. This form of telehealth visit is the fastest way to receive care for common conditions – most visits take only 15 minutes.
We charge a flat fee of $30 and do not bill insurance.
Don’t worry – if you cannot be treated online, you will not be charged.
Our fastest online care option
Get care fast from the comfort of your home – day or night.
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Online urgent care for adults and children
Telehealth in TN, VA and NC
Anyone 18 years of age or older in Tennessee, Virginia or North Carolina can create an account and use this 24-hour alternative to in-person urgent care.
Parents or guardians can use this telehealth service for their kids, too. Children as young as two years old can be treated for anything from flu-like symptoms to a simple diaper rash.
Some conditions, like heartburn or shingles, do require you to be at least 18 years old in order to receive treatment online.
2 yrs+
Ages 2 through Adult
People 18 and up can use on a child's behalf
$30
Flat fee
Upfront pricing with no billing to insurance
“I felt so sick, I didn't feel like getting off the couch – and I didn't have to. My visit was really easy and convenient, and I will definitely use it again next time I'm sick.”
– Zach, Knoxville, TN
Urgent care conditions we treat online 24/7
Illness & infections
- Cold, flu or COVID-19 symptoms – including stuffy nose, cough, sore throat*, headache, low grade fever and muscle aches
- Urinary tract infection (UTI) – symptoms include pain, burning or feeling of having to urinate more often (for adult female bladder infections only; infections in children and men will require an office visit)
- Pink eye/conjunctivitis – symptoms include eye redness, irritation or drainage
Prescriptions & medication refills
- Quit smoking – medication and nicotine replacement options to quit cigarettes, smokeless tobacco and nicotine products
- Sexual health – including Plan B emergency contraception, birth control medication, chlamydia partner treatment, genital herpes medication refill and erectile dysfunction
If you have symptoms of heart attack or stroke, or feel that you are in danger, call 911 immediately or go to the nearest emergency room (ER). Please visit an emergency room if you are experiencing shortness of breath or chest pain.
*Please note that we cannot diagnose or treat strep throat or middle ear infections online. These conditions require an in-person visit.
How it works – 24/7 access to doctors
Tell us who you are by creating an account or continuing as a guest.
Answer a series of questions about how you feel and the symptoms you are experiencing – just as you would during an in-office visit, but at your own pace. Once your answers are submitted, sit back, relax and you'll hear from us within the hour.
A Ballad Health provider will review your responses and create a treatment plan. You'll be notified of the results, usually within 60 minutes.
Prescriptions that fall under your treatment plan will be issued to your preferred pharmacy by your Ballad Health provider.
Frequently asked questions
Of course! If you'd rather video chat with a doctor, try our video visit service instead and schedule your appointment online.
Ballad Health has a fully dedicated telehealth staff consisting of Nurse Practitioners and Physician Assistants who are prepared to read your responses and reply with a treatment plan. Our telehealth team is supervised by an MD.
Visits are a $30 flat fee and we do not bill insurance. If you don't have insurance, no problem – you'll only pay the flat fee. And if your condition can't be treated online, you won't have to pay anything.
You can pay with a credit card or a health savings account (HSA) card.
You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to medications.
We do our best to treat you online, but not every condition can be treated through this telehealth option. If your health concern cannot be addressed this way, you may be seen through our Virtual Urgent Care or directed to a clinic for care. If this is the case, you will not be charged for the visit.
Labs and imaging studies cannot be ordered through this telehealth service.
If your condition cannot be treated online, we’ll refund the money from your visit.
Your health information is completely private through our telehealth service. All the information you provide is encrypted and protected. Our Terms of Service gives more detail on how we protect the personal information provided during telehealth visits.